1.    27 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 2

    win10 will not load

    I have had no problems with win10 for 3 months, then 3 days ago I could not get to the start page, I can only go to "desktop"
    I can use some of the apps on the taskbar, but the internet is disconnected, but under "wifi" I am connected to the router?
    I was on the chat line at Microsoft support for 2 hrs, they could not cure it. so I downloaded win10 to a dvd and did a clean install, but its the same??????HELP
      My System SpecsSystem Spec

  2.    29 Nov 2015 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,803
    Win 10 Pro (1607)

    Hi, it sounds like you have a problem with ethernet, but your WiFi works.
    Not sure quite what you mean by "I could not get to the start page" - do you mean you could not launch the Win 10 start menu?

    Noted you have done a clean install.

    - hardware problem?
    - I might have suggested a driver issue in an update- which would probably be unusual for such a driver (usually graphics or sound drivers present problems e.g.) but you've tried a clean install.
    Have you tried right clicking the internet icon in the system tray (task bar) and 'Troubleshoot Problems'?

    Start menu etc
    When you did the clean install, did you accept updates or did you install exactly what was on your installation medium?

    If you accepted updates to be applied during the installation, that might explain what what you see now is what you had- problem.
    If your installation medium is build 10240 (the 'RTM' build), try again, but without updates.

    And before trying, run chkdsk on your C drive/partition just to be sure.
      My System SpecsSystem Spec

  3.    29 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 2

    Hi. Thanks I cannot get to START window, on thursday I contacted MS support, 90 min with techie, nothing worked, on Friday I had 60 minx with techie,he told me to download win 10 again, no good. On Saturday I went onto MS SUPPORT at 7 am, I had 8 techies try to solve it over 9 hours, during that time the did 3 remote sessions on the PC and 2 clean installs, I then gave anther go this time with USA techies, he did find out what he thought had happened but did not get chance to do anything as a voice on telephone that the session had to end as they close at 3pm, that left me high & dry, I am really getting angry that MS cannot sort out a product they make, thanks for replying
      My System SpecsSystem Spec

  4.    30 Nov 2015 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,803
    Win 10 Pro (1607)

    Please describe exactly what happens and post a screenshot of your desktop.
    What happens if you press Win key + X? (you should get a popup menu including Disk Management, Control Panel etc etc)

    What happens if you press Win key + S? (you should get a Cortana popup. Please post a screenshot of that.

    Is Location on? Please open the action centre (icon in the system tray) - a side bar should appear on the right- Location at the bottom. The tile will be coloured if it is on.

    Please read thru this and see if anything helps.
    Start Menu is not working - Windows 10 Forums
      My System SpecsSystem Spec


Similar Threads
Thread Forum
windows wil not load nor will it load with installiation media
as per title what i have tried is checking the installation media is good which it is checked it on another rig running windows 10. okay so what happens is it will go through the normal boot up procedure my rig that is, bios will post normally and...
Performance & Maintenance
Windows 10 will not load?
I received confirmation that i could now download the new windows 10 os. When i click on the windows icon in the bottom r/h corner of my screen it opens a box " your free windows upgrade is here .... ok lets continue" When i click lets continue it...
Installation and Setup
Cortana will not load
Cortana failed and I haven't changed it from the default English. How can I fix this. See image
Software and Apps
Solved Win10 clean - Win10 update Mismatch Initiates CHKDSK
I hope somebody can either explain to me what I'm missing or point me to an explanation. I have two 256 Gig SSDs on which I'd loaded different operating systems but virtually identical applications. One was Windows 8.1 and one was Windows 7. ...
Installation and Setup
Solved Win10 TP AOK, Win7 > Win10 soso. IE11 has no tcpip access...
My machine has two boot volumes. vol3 (win7 now win10) and vol5 (win8 tp10). After automatic upgrade of win7p to Win10p(64) on vol3, all appeared to be well. It activated just fine (good network) and Edge and Chrome work fine. However, IE11,...
Network and Sharing
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:13.
Find Us
Twitter Facebook Google+

Windows 10 Forums