1.    25 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 70
    Win 10 Home Edition

    Troubleshooting and Repairing win 10

    I am having a 'Shutdown' and 'Restart' freezing problem and am asking if there is any particular MS 'log' that might reveal what is causing the system to stop?

    Also, is there an "Error Code List" for win 10 that might reveal the source of the shutdown problem ?

    Thank you
      My System SpecsSystem Spec

  2.    25 Nov 2015 #2
    Join Date : May 2015
    Finland, Vantaa
    Posts : 379
    Win 10/10125


    start by checking that out if theres anything that you could spot on overall.
    then check the errors logs and use the tool here Events and Errors Message Center: Advanced Search
      My System SpecsSystem Spec

  3.    25 Nov 2015 #3

    Well if you have MY PC as a shortcut on your desktop you can right click on it and select manage. Then go to event viewer and look at the logs for errors.

    There are other ways to to get to it so just google getting to Event viewer in windows 10.
      My System SpecsSystem Spec

  4.    25 Nov 2015 #4
    Join Date : Aug 2015
    Posts : 70
    Win 10 Home Edition

    Thank you both.

    I did discover, (in the events list), that a driver for one of my USB thumb drives was at fault.

    So far, I can now re-start the system without it freezing.

    I have a number of errors.

    One error = - EventData

    AppId Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy!App
    ErrorCode -2147221165
      My System SpecsSystem Spec


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