Help with Unexpected Shutdown


  1. sasha007
    Posts : 16
    Windows 10
       New #1

    Help with Unexpected Shutdown


    Hi,

    I installed a fresh copy of Windows 10 on my laptop (Dell 7720). While running Fallout 4, I encountered sudden power-off for my system.

    The power button did not turn back on for a couple of minutes and the bottom of the laptop was quite hot.

    How can I ensure that this unexpected shutdown was due to Laptop overheating and no other reasons (such as Driver conflicts or bad drivers) ?


    PS:- In the event viewer in the System tab , I noticed 3 major events , 1 critical, 1 Error and 1 warning. Attaching these 3 FYR.

    Please help ..
    Help with Unexpected Shutdown Attached Files
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  3. You
    Posts : 613
    Windows 10 Enterprise x64 (build 10586)
       New #2

    If the laptop would not power back on, then it's an overheat. If it was a driver problem, you would be able to see the BIOS splash screen at least.
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  4. You
    Posts : 613
    Windows 10 Enterprise x64 (build 10586)
       New #3

    The first two files just say that the system shut down unexpectedly. It's not the most descriptive reports, but if the computer crashed and wasn't shut off due to an overheat, it would be more descriptive. The same report could be generated if you pulled out your battery while the computer was running, if the battery died, or if you held the power button to force the laptop to shut off, for example.
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  6. You
    Posts : 613
    Windows 10 Enterprise x64 (build 10586)
       New #4

    The third says that the CPU was throttled. If your laptop gets too hot, it may throttle (basically slow down) the CPU so it generates less heat.
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  7. You
    Posts : 613
    Windows 10 Enterprise x64 (build 10586)
       New #5

    I would probably get a can of compressed air and clean out the vents, or totally disassemble the laptop if you're that adventurous (and have an expired warranty). You could always buy a cooling pad if that doesn't work.
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