1.    12 Nov 2015 #1
    Join Date : Feb 2015
    Posts : 34
    10 Pro

    Win 10 tablet no longer completely boots

    It gets as far as the login screen, and after I enter my password the circle of little dots just spin, and spin and spin...

    I bought this tablet a week ago, it is an Acer One 10 s1002-145A. Earlier today I checked for updates, and tried to download the update to the new build. It never got past 0% downloading.

    There were a lot of other strange problems that just started happening today also, when I would try to access links from the Control Panel, the screen would just become inactive - I was unable to interact with or close that window. This happened when I attempted to System Restore also. Attempting to open a CMD prompt as an Administrator would yield no results, except eventually an error message would appear telling me that the CMD window "failed to execute in a timely manner" (or something close to that).

    I even attempted to reset my tablet, but that wasn't working either.

    Any suggestions?
      My System SpecsSystem Spec

  2.    13 Nov 2015 #2
    Join Date : Feb 2015
    Posts : 34
    10 Pro

    Chatted with Acer, got following directions:
    1. Shutdown computer

    2. As soon as computer powers on, press and hold the left Alt and then tapp F10 keys.

    3. Select Keyboard Layout (United States English).

    4. Please select Troubleshoot in Advance Options to choose Reset/ Refresh.

    5. The reset can take anywhere from an hour to 4 hours.

    6. Once the reset is complete computer will load Windows and start installing your drivers and software. Computer may reboot several times during this process. After everything is complete your computer will be like it was when first purchased it.
    tablet is resetting now

    edit: Acer rep didn't know anything about the recovery key I needed to get from my MS account, luckily the instructions on the reset screen were clear.
      My System SpecsSystem Spec

  3.    13 Nov 2015 #3
    Join Date : Feb 2015
    Posts : 34
    10 Pro

    now working again
      My System SpecsSystem Spec


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