no start menu

3rd report came up and when I ran the restorehealth command it finished with message "The source files could not be found"

QUOTE=billy268;450603]You are quite right. My mistake of forgetting what you said in your initial post.
My apology.

OK please try this...........................
Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
sfc /scannow

> press Enter.
It will take quite sometime.
When finished, it will give you one of the 3 reports...............(paraphrasing)
1. No integrity violation.
2. Found corrupt files and repair successful.
3. Found corrupt files but unable to repair.

If the report is #1, your solution lies elsewhere.
If the report is #2, check if your problems have been resolved.
If the report is #3, use this method................
In the same Command Prompt (Admin) windows, copy and paste this command...........

dism /online /cleanup-image /restorehealth

> press Enter.
Again it will take some time.
When finished, it will give you a report. [/QUOTE]

rockon said:

I am unable to bring up the search box to "add user"

Can you do these?...................
Right click at Start > select Control Panel > top right, at View by, click the pointer and select Small icons > select User Account
> Select Manage another account.....................

Yes I have got there, it says select the account you want to change but the only account there is mine! underneath it says add other accounts in pc settings how do I get there?
Excuse me being such a novice with Win10, but I greatly appreciate your time and effort to enlighten me to solve the problem.

billy268 said:

Can you do these?...................
Right click at Start > select Control Panel > top right, at View by, click the pointer and select Small icons > select User Account
> Select Manage another account.....................

rockon said:

underneath it says add other accounts in pc settings

That is a link. Click it.

when I move the mouse to the link it does underline but does not respond to a click

billy268 said:

That is a link. Click it.

rockon said:

when I move the mouse to the link it does underline but does not respond to a click

Ok. I will have to give you something that will take quite some time.
Go back to the Command Prompt (Admin) window where it says source file cannot be found.
1) At the flashing prompt, copy/paste this:
Dism.exe /online /Cleanup-Image /StartComponentCleanup
> Enter.
2.) If the result says it is successful, then at the flashing prompt, copy/paste this:
sfc /scannow
> Enter
If it says No integrity violation, you are done.
Now do you get your Start Menu back ?

Hi Billy nearly, First operation completed successfully but sfc scan came up with "windows Resource protection found corrupt files but was unable to fix some of them"
Thanks again for your help where in the time zone are you?

billy268 said:

Ok. I will have to give you something that will take quite some time.
Go back to the Command Prompt (Admin) window where it says source file cannot be found.
1) At the flashing prompt, copy/paste this:
Dism.exe /online /Cleanup-Image /StartComponentCleanup
> Enter.
2.) If the result says it is successful, then at the flashing prompt, copy/paste this:
sfc /scannow
> Enter
If it says No integrity violation, you are done.
Now do you get your Start Menu back ?

rockon said:

Hi Billy nearly, First operation completed successfully but sfc scan came up with "windows Resource protection found corrupt files but was unable to fix some of them"
Thanks again for your help where in the time zone are you?

Eastern Time Zone.
Run the....... dism /online /cleanup-image /restorehealth ...............again.

Again Source files could not be found

rockon said:

Again Source files could not be found

I apologize.
The last suggestion I have for you is to do an in-place install also known as repair install.

Use the link below to download the Media Creation Tool. Make sure you pick the correct bit-version.
http://www.microsoft.com/en-ca/softw...load/windows10

After downloaded, run the tool.
Select the option Create installation media for another PC.
That will begin downloading the ISO file to your computer. Make sure you know which location (folder) the iso is going to.
Once the ISO is downloaded, right click at the ISO file > click Mount > click Setup.exe.
Installation will begin.
You have the choice of keeping your files, settings and apps, or keep nothing.
Activation is automatic.