So I'm new here, so forgive me if I'm in the wrong spot. I have a Toshiba Satellite and was operating in Windows 7 until Microsoft offered me a free upgrade to Windows 10. Last Thursday I started the download and in the end I have a blank screen with only a curser. I have been on the phone with Microsoft every day since. I have been "elevated" to stage 2 help. I have spoken to at least 5 (East Indian) representatives, some of whom I couldn't understand. I have been on the phone for up to 6 hours at a time trying to reach someone who can help me return to Windows 7. Everyone I have talked to so far has been unable to help me. Windows 7 is apparently re-installed, but I can only use my computer in safe mode. Today, after 6 hours on the phone my rep told me I need to upgrade to an "expert" which will cost me $99 for one month, or $149 for one year. I have tried the fixes on here and YouTube but nothing works! Can anyone help????