After reset, Windows needs to repair drive?

My friend's 2 day old Toshiba laptop started giving System Thread Exception Not Handled error, and went into a rebooting loop. I researched this on the web, but none of the usual fixes for this issue would help.

I decided to do a Reset, told it not to save any files.

It did the reset, counting up from 1% to 100% over the course of about 30 minutes, then went to a screen that said "scanning and repairing errors". That took about 15 minutes.

After the scanning and repairing, it went to a 3rd screen that only said "Installing Windows Your PC will restart several times". With a large percent counter in the middle that sat at 1% for about 10 minutes, then went to 2% and is sitting there right now, for about 5 minutes. Now it has moved up to 6%, been at that for about 5 minutes now. Below that in small letters it says "installing features and drivers" This seems odd because I thought it was doing that in the first step.

When I've reset computers in the past (those were Win 8) all I remember it doing was the first of these 3 steps, and then it rebooted and was done. Is this behavior normal in Win 10 or is there a problem here that we should consider returning this computer?

Thanks

Vincenzo said:

My friend's 2 day old Toshiba laptop started giving System Thread Exception Not Handled error, and went into a rebooting loop. I researched this on the web, but none of the usual fixes for this issue would help.

Is this behavior normal in Win 10 or is there a problem here that we should consider returning this computer?

Thanks

The system reset sounds like it is going as it should with Windows 10 but....

Considering the fact that you are having to do a system reset on a 2 day old computer......that should be the answer to whether or not you should consider returning the computer.

Thanks for the info. So the repair step is not unusual on a system reset? I've not seen that happen before.

The day before this happened I installed Kaspersky Internet Security, Carbonite and Office 2016. I guess I can't rule out that this condition was created by a software issue. I'm trying to determine if it is a hardware issue.

That error message is usually due to a corrupted or wrong video driver. Win 10 could have updated the video driver and caused that problem.

After the reset everything seems to be running ok. I've put Office and Carbonite back on, I am holding off on Kaspersky for a while.

ram1220 said:

That error message is usually due to a corrupted or wrong video driver. Win 10 could have updated the video driver and caused that problem.

Yes I will keep this in mind. But if the problems reoccurs it is hard to see what caused it since even safe mode will not work.

Thanks to all for the help.