New
#1
Black screen after logon fixed, sort of, but...
Hey guys,
I upgraded Windows 8.1 to Win 10. Everything seemed to go okay, and the Win 10 logon screen appeared. But when I logged into my existing account, all I got was a black screen with a movable mouse pointer.
I thought that running Windows Update might fix it—but I couldn't do that because I couldn't see anything.
I tried booting to Safe Mode, but got the same black screen.
I tried various suggestions I found online. What finally worked was manually creating a new user account from a command line. Here's how, in case anyone's interested (hey, I'm a technical writer, I can't help it):
- At the logon screen, hold Shift, click the "power" icon in the lower right corner, then click Restart.
- On the screens that appear, clicked Advanced Options > Startup Settings > Restart.
- When the list of startup options appears, press the number shown for Safe Mode with Command Prompt.
- At the command prompt, type the following, then press Enter: net user test 12345 /ADD
- Press Ctrl+Alt+Delete for the options screen, then click Restart. (Or you may have to click Log Off, then click Restart from the Win 10 logon screen—but don't hold Shift this time.)
- Log onto the new "test" account (password 12345).
I now have a new account with a "virgin" Win 10 desktop. I've made it an Administrator account by opening User Accounts and, when prompted, entering my previous account's password. (To do this, your previous account must have been an Administrator account.)
I know I can now manually copy everything over from my previous account, then spend a whole day reconfiguring Windows and all my apps. However, I suspect that some of my previous account's settings are just conflicting with Win 10 and preventing it from starting.
Is there a way I can use the new account to change my previous account's settings (e.g. graphic options, startup tasks)? That'd sure be a lot easier. Thanks, A.