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#11
Knowing what make and model # computer we might have been able to find out what key sequence to press to get into troubleshooting, but sounds like you are there now. There should be an option to Reset this PC. That is what you want. After the reset, before it has a chance to install updates, you can try to prevent the problem by right clicking the Windows Start Icon, click Control Panel, System and Security, System, Advanced System Settings in left column, the Hardware tab, Device Installation Settings button, Click No let me choose what to do, then the circle for Never install device drivers from Windows update, Save changes, OK.