ASUS Notebook (K55N) turning off by itself during and after Windows 10

SlackerITGuy · 05 Sep 2015

Long story short guys, so I was upgrading my ASUS Notebook to Windows 10 this morning, everything seemed to be going perfectly (I was performing a clean install), but all of the sudden for some reason, during at one point in the installation, my notebook turned off by itself, completely.

It was after copying Windows files, while getting devices ready.

After that, I booted it back up, and it kept going with the Windows installation, to the point where it got into the OOBE screen, changed all of my settings, and I was able to get into the Windows 10 desktop, but now, it keeps turning off by itself, even while browsing the UEFI BIOS, I haven't timed it yet, but it seems like these hard shutdowns are happening after a certain amount of time, at least it seems like it.

My notebook was running Windows 8.1 Pro before this install disaster, and it was behaving like a champ, rock solid.

What could be causing this? could really use your help guys.

alphanumeric · 05 Sep 2015

It could be overheating? If it's doing it while in the BIOS it's not Windows that's doing it. I would check for dust buildup in the vents. You can buy small cans of compressed air for cleaning it out. Shops that sell computers should have them.

Mariana · 05 Sep 2015

I am having the same issue with ASUS S500C. It was working perfectly fine before the windows 10 upgrade. And no it is not overheating, it is not hot in any parts and I was not doing anything demanding, just reading emails.

SlackerITGuy · 05 Sep 2015

Thanks for the replies guys.

So just as an update on my situation, after all those hard shutdowns this morning I decided to remove the battery completely, perform a complete power cycle, grab a couple of compressed air cans and go to town on it, lots of dust was removed from the inside of the laptop, which was something I didn't expect actually.

After all of that, I booted my laptop into a bootable USB I created with Hiren's Boot CD, and performed a single pass of Memtest86+, the laptop to my surprise wasn't shutting down as before, in fact, it completed the pass without any problems (lasted about ~35min), after that I decided to boot normally into Windows 10, and still, no shutdowns whatsoever.

So what I decided to do was leave my laptop powered on from around ~11am, until right now ~10pm local, and still, my laptop is up and running perfectly.

I still don't know what was causing all of this, maybe overheating due to dust build up? maybe my laptop was running above normal operating temperatures for a while now and I hadn't noticed it until now, and the Windows 10 installation really stressed it out and couldn't handle the workload.

Glad the laptop seems to be working fine now, thanks for all the replies fellas!

alphanumeric · 06 Sep 2015

Hopefully it keeps on running fine. May have just been a coincidence that it finally overheated during the Windows 10 install. Laptops and tablets are more prone to dust buildup than desktops. Pocket lint etc from where they are placed. They also get gunked up easier as they have very restricted cooling openings. They overheat easier for all of the previously mentioned reasons. Now you know what to do. Clean it out once or twice a year with your compressed air.