Sleep mode issues, OS lags/stutters, related to graphics card

Hi, I'm new here, and I'm looking for some help with my PC's issues.

I have a fairly new and high-end build running Windows 10 Pro, but I've had this annoying problem for a little over a year with my PC, and I thought I could solve it on my own looking at various tutorials and videos and unfortunately, nothing I've tried so far has worked for me to fix it.

Basically it's related to sleep mode and my dedicated graphics card. Whenever I put the system to sleep and leave it off for at least a few hours or overnight, the whole OS will stutter/glitch out upon resuming from sleep through my dGPU. I have not experienced issues under normal usage, and the problem usually occurs only after I put it to sleep then wake up the system most of the time. My iGPU does not have this problem at all, by the way.

After waking up from sleep mode, the system from the dGPU side would lag for a bit and then appear to run as normal, but tends to be misleading, and even the audio/sound would eventually glitch out or lose out altogether at times (especially if I click on a program that uses User Account Control). However, within several minutes or so of general usage (such as watching a YouTube video), the system would eventually crash with a BSOD or black screen (usually a VIDEO_SCHEDUELER_INTERNAL_ERROR) and then restart afterwards. Upon restarting and recovering from the crash, I also lose my Bluetooth connection for some reason, but I don't know why this happens. It only recovers fully when I manually restart the system.

I've tried the following methods below to find solutions in order to fix it:

-Turning off Fast Start Up
-Disabling Hybrid Sleep from Power settings
-Using Admin Command Prompt for sfc/ scannow, chkdsk /f /r, /DISM.exe etc. (says no problems detected)
-Installing DDU to clean reinstall graphics card drivers
-Changing registry to add AHCI Link Power Management option to Edit Power Plan (settings on Active and Adaptive) + PCI Express Link Power Management is set to OFF
-Updating the motherboard BIOS (it's up to date)
-Changing monitors, cables, but concluded these aren't the cause of the issue

None of these methods above has worked for me and I still have the issue. I am basically at my wit's end, and I don't know what else to do at this point. (obtaining/replacing for new hardware is currently not an option for me at the moment)

I've provided event viewer log (check dates 04/08/2024 to 04/10/2024 more specifically for the most recent crash) in the attachments as well as minidump file to help better explain my situation here. I'm not an expert on computers, but feel free to ask questions and I'll do my best to answer them as soon as I possibly can! I'd be more than happy to provide more info if needed!

Any advice/help would be appreciated! Thanks!

My specific Windows ver:
Edition Windows 10 Pro
Version 22H2
Installed on ‎12/‎29/‎2022
OS build 19045.3930
Experience Windows Feature Experience Pack 1000.19053.1000.0

In the Search box,start typing reliability to access Reliability History.
Expand the red-flagged entries by right clicking the "view tech details"and the cause of the crahes should be given in the first 2 or 3 lines.

joeandmarg0 said:

In the Search box,start typing reliability to access Reliability History.
Expand the red-flagged entries by right clicking the "view tech details"and the cause of the crahes should be given in the first 2 or 3 lines.

First off, thanks for the fast response!

Second, I just followed your instructions, and this is what I got (just screenshotted it for ya!):


Next up, here's what they look like expanded. I personally don't know what it means, but here ya go:
When I expanded mmc.exe "stopped responding" it shows this:


When I expanded "Windows was not properly shut down" it says:
"The previous system shutdown at 9:04:26 PM on ‎4/‎10/‎2024 was unexpected."

When I expanded "Windows stopped working" it says:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x0000000000000002, 0xffffffffc000000d, 0xffffce8204fdf2e0, 0xffffbe8640528210). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ad93ebf5-7189-4d0a-af08-34b49b9b2dc9.
."

The ---mmc.exe ---fault indicates corrupt files.
If you are using third-party anti-virus,then disable it.
Then cleanup the system files in this sequence --
dism /online /cleanup-image /restorehealth
then ---sfc /scannow and run it until a clean report is given..
If the ---mmc.exe ---fault continues,then consider a Repair install or a Clean install

joeandmarg0 said:

The ---mmc.exe ---fault indicates corrupt files.
If you are using third-party anti-virus,then disable it.
Then cleanup the system files in this sequence --
dism /online /cleanup-image /restorehealth
then ---sfc /scannow and run it until a clean report is given..
If the ---mmc.exe ---fault continues,then consider a Repair install or a Clean install

Hi, again. I do not have any other antivirus programs installed in my system besides the default Windows Virus & Threat protection.

I did as you instructed via Command Prompt (admin), but I'm not sure myself how it tells me too much about the issue.

Here's the screenshot below:

Download and install the Windows -Media Creation Tool direct from Microsoft.
Install it and accept the terms.
Then select ---Upgrade this PC now ---and wait until it finishes.
Run dism and sfc again
This should restore your system to normal.If you still receive the dism warning,then your better option is a Clean install

One more try using Media Creation Tool.
This time select ---Create installation media for another PC ---
Choose ---ISO ---
When the download has finished, DISCONNECT the computer from the Internet.
Double click ISO and then run the ---setup.exe to start the installation.
If that works,then reconnect to the Internet and allow the Update process to begin.
If that does not work,as mentioned in Post 6 a Clean Install is the better option..
Fingers crossed.

joeandmarg0 said:

One more try using Media Creation Tool.
This time select ---Create installation media for another PC ---
Choose ---ISO ---
When the download has finished, DISCONNECT the computer from the Internet.
Double click ISO and then run the ---setup.exe to start the installation.
If that works,then reconnect to the Internet and allow the Update process to begin.
If that does not work,as mentioned in Post 6 a Clean Install is the better option..
Fingers crossed.

UPDATE: I tried the first method, but it unfortunately that didn't work.

So then I tried to do the clean install upon your instruction, but I kept receiving the error "0x8007025D", even though I wiped the Disk 0 and even tried to clear all the partitions to the drive.

See image link below:
Error 403 (Forbidden)!!1

It wouldn't even let me do a clean reinstall. I have since wiped out the OS entirely and now my system has no OS whatsoever. (I am using another means to type this out)

Of course, I downloaded everything from the official website!

It seems as though when I try to fix one problem, a new one just pops up out of nowhere.
One step forward and two steps back. What am I missing this time?

I wish I was kidding, but here's the screenshot to show it.


- - - Updated - - -

Here's new image since old link didn't work
errorr hosted at ImgBB — ImgBB

- - - Updated - - -

NEW UPDATE:

Okay, ignore that last update. Sorry about that!
I finally managed to successfully reinstalled Windows 10 Pro with the Media Creation Tool. (I just reinstalled the files again from official website)

Once I install reinstall my drivers and everything I'll let you know how it goes!