1.    03 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 1
    windows 7

    Problem after rollback windows 10 to 7

    Hello everybody,

    I have an ASUS laptop that is on Windows 7 Home Edition. I made the mistake of yielding to the insistent messages inviting me to use Windows 10. After I realized that this version does not work with Firefox or with kapersky nor with my printer, etc, I made the operation called 'rollback' of Windows 10 to Windows 7.

    I have a problem: It seems I came back under Windows 7, but the touchpad of my computer is locked and left right keys of the same pad to. My wireless mouse also no longer running, the cursor remains frozen in the middle of the screen and i could not move it. It seems that the enter key works because i can walk out of standby but ctrl + a not working for example.

    What I tried to do: relaunch my system 3.4 times, press FN + F9, F6, F4, num lock. Nothing worked. Help me please.
      My System SpecsSystem Spec

  2.    03 Sep 2015 #2
    Join Date : Aug 2015
    Posts : 610

    Hi and welcome to the forum!

    At least Firefox is worling pretty nicely on Windows 10. For Kaspersky, I don't know, but I think they will make their programs compatible, if they have not already done that. For the printer, it depends. I am myself runnign an HP printer from around 200 and it is working, so...

    You say thatyour mice are not working correctly.

    But the keyboar is working, right? If so, you can use the WIndows key and the start menu to go to the Device Manager. There you will have information on your mice. Both should be listed in the "Mouse" category. And when you view the details, it should for both say that they are functional. Is that the case?

    If that is the case, then: Which driver versions are you using?

    An idea might be to unplug the wireless mouse. Some touchpad drivers have a setting, which deactivates the touchpad, if an external mouse is connected. Maybe that is why your touchpad is not working currently...
      My System SpecsSystem Spec

  3.    03 Sep 2015 #3
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 7,609
    Windows 10 IoT

    Back up any files you don't want to lose to external media, if you can. Then think about maybe doing a factory reset of Windows 7. There should be a key you press during boot up to access it, like you do for BIOS access. Did you create any recovery media for it? If you did, you could boot from that to do the recovery. It's going to wipe out everything in the process and restore it to the out of the box condition.
      My System SpecsSystem Spec

  4.    03 Sep 2015 #4
    Join Date : Oct 2014
    Posts : 826
    Windows 8.1, Win10Pro

    Sorry, but RollBack doesn't always work. There's a separate thread dealing with that in the forums.

    And, if factory reset doesn't work, either, then you're looking at doing a clean reinstall of Win7 -- which will remove all your data, settings, and applications. You would then have to contact ASUS to see how to obtain Recovery Media from them.
      My System SpecsSystem Spec


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