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#1
8/27/15 laptop no boot with black screen
On 8/27/15 after a week on Win 10 upgrade free version the laptop Asus G73jw gaming did not boot, just a black screen for many hours. So turned of and back on, then got "had error " your pc ran into a problem and needs to restart after collecting info which just hung there" " Bad_System_Config_Info" no error code. reboot again then it said windows UPDATE 100% done ??? and froze for many hours before I turned off again. It said not to, but after many hours I did and then still got "your pc ran into a problem. and now filled in the info gathering at 100% then it restarted , but same error pc had problem. This time I could go into Advanced menu to try 9 trouble shooting steps. all failed. tried to restore previous win 7 and it DID ask for my password, but I have had same pwd for a long time and it said it was wrong so it failed..... What's next I have no clue. I am a past Microsoft MCP for windows, but no helping on this new 10 version.
Thank you