Disney+ streaming issue

i have subscribed to disney+ service recently and have the following problem that even their technical support staff cant fix .
whenever i start watching a movie or whatever all is fine until i adjust the volume or hit pause , then after that the movie continues playing with a "play icon" in the middle of screen ?

i tried on edge ,chrome, firefox and brave ,all up to date
windows up to date
version and built up to date

on my tv and phones there's no problem ,only on the pc

any suggestions welcome please

Attachment 367609

See if you can update or reinstall your graphics card drivers.

pepanee said:

See if you can update or reinstall your graphics card drivers.

i'll see ...

also i might mention i have netflix ,and had amazon prime and showmax in the past also ,on this pc , none of them had problems

3nd said:

i'll see ...

also i might mention i have netflix ,and had amazon prime and showmax in the past also ,on this pc , none of them had problems

Do you have any video browser extensions?

Compumind said:

Do you have any video browser extensions?

nope

This may sound silly.

Check your Mouse and Pointer settings and reset them.

Compumind said:

This may sound silly.

Check your Mouse and Pointer settings and reset them.

their settings seems fine , but how do i reset them ?

3nd said:

i'll see ...

also i might mention i have netflix ,and had amazon prime and showmax in the past also ,on this pc , none of them had problems

This kinda reminds me of some setting that I've seen in Google Chrome:

In Chrome, press the Three Vertical Dots at the top right –⮞ Settings
Search for: Use hardware acceleration when available
If it's enabled, try disabling it, re-launch Chrome, and try the video.

If that doesn't solve it, re-enable that option back.

3nd said:

their settings seems fine , but how do i reset them ?

Just click and apply. If not don't worry about it.

3nd said:

their settings seems fine , but how do i reset them ?

What is your default video player? Try deselecting that or removing it under Default Apps.