why wont the start menu open?
why wont the start menu open?
I'm having the Critical Error with a loop that "Start Menu and Cortana aren't working, sign out and we'll fix it next time you log in". I am unable to sign in to safe mode, unable to delete Avast and unable to do anything other than keep trying to restart or shut down and try again. I finally did a hard shut down and no help. At this time I'm unable to use my laptop at all, and I'm thanking my stars that I didn't update my 7 box....only way to get in here and at least try to figure out how to help. I'm going to stop for the night, but if anyone has a real help other than reformatting and starting over, I'd appreciate any guidance....a laptop is so very much easier to throw through the window, I'm really tempted...sigh!
Thanks for any insight.
There is nothing you can do but wait for Microsoft to finally release a permanent patch to fix the very grave problem they have created. This has been going on since the release of the OS to the public and a lot of computers have this issue. Countless users are pulling their hair, wasting hours and hours trying to fix the critical error by following troubleshooting steps suggested by so-called computer "experts", including Microsoft software engineers, who will propose all kinds of ridiculous solutions that don't work. Moreover, you simply risk making things worse if you listen to them. I have also read many posts targeting Avast as the culprit. This error has NOTHING to do with conflicting anti-virus programs. My wife's Acer netbook, which used to run on Windows 7 Starter, was upgraded to Windows 10, with the Avast anti-virus still active and the installation went without a glitch. I upgraded my desktop with only Windows Defender, which is the native anti-virus that comes packaged with Windows operating system and that didn't stop me for getting the Start Menu critical error. Honestly, what pisses me off is to read all the incredible nonsense from people coming up with their own explanations as to the cause of the problem, along with stupid non-working fixes. Do yourself a favour and dismiss them all!
Anyway, here is what I posted in the Microsoft forum two weeks ago:
SHAME ON YOU, MICROSOFT!
There are hundreds if not thousands of worldwide posts already on the internet complaining about that major issue, that is the Critical Error-Start Menu and Cortana aren't working. We'll try to fix it the next time you sign in" (which of course doesn't work, what a joke!).
I have tried countless of so-called "solutions" found here and there on the net, including some suggested by your "brilliant" software engineers (who I suspect very well know the troubleshooting won't fix anything, which is quite insulting as far as I'm concerned), wasting hours and hours trying to figure out how to fix your mess, or even trying to revert back to Windows 7, all to no avail.
Man, I had a perfectly fine working Windows 7 before installing this piece of garbage. No wonder it's free!
MICROSOFT, you owe it to your customers to have your I.T. SWAT team work around the clock to come up with a fix ASAP via an update that automatically installs without having the end-user perform some complicated computational cyber-gymnastics to repair your useless catastrophic non-operating system.
You also owe it to your customers to keep us posted about development via press releases so we know what's going on and when exactly can we expect to get our computers back to normal. Anything less would show contempt and arrogance and will guarantee you a PR nightmare, you can be certain of that. Simply hiding behind some vague casual statements from a brain-washed spokesperson is not enough, such as this gem from last week:
"Microsoft has acknowledged the issue and Jen, who works for Microsoft, stated that they are looking into the matter and that a fix is on the way. We've fixed many of the underlying causes for this issue, but there are still some eluding us, and I'm sorry to hear that this is impacting you guys" (no kidding!)."We have telemetry and crash reports that we're watching for this."
Thanks for the update, Jen from Microsoft. So, Jen, any news since then?
(PS: there was an update from Microsoft released this past Friday, August 21st, basically saying the same thing more or less, accompanied by a suggested temporary fix which requires the user to boot in safe mode then immediately reboot in normal mode. Again, I repeat, this does NOT work!)
Signed: An incredibly frustrated and angry customer
Thanks for posting that I am glad I have waited to upgrade to windows 10. will now not bother at all until I read they at Microsoft have fixed the error on both problems glad you pointed out that going into safe mode does not work, as on some laptops safe mode does not kick in I should know I have tried it just to see.
Just for an update. I have spent two days and done everything I can find to do, including the "fix" from MS. Fwiw I could not go into safe mode because I was unable to left or right click on anything. After several retries, I thought I had uninstalled avast from the computer, however the error message remained on top of any other windows. Then I muttered ever so gently, turned it off and left it for a day. I went to try the restart with intentions of getting the image off the cloud and restoring to win8.1 before the upgrade. To my surprise it booted up. Avast was still there, but giving error messages so I then uninstalled. I rebooted and all seems fine now. Needless to say I've just backed up again....sheesh. Now to get another AV in case they let me know they aren't compatible.