Major problem after reset and strange answer of the technical service

Hello! As my portable pc had some problem under Windows 10 (Windows stores, photos and some applications did not open. I have to reinitialize Windows, the first time by keeping my file. It gave a failure, but I still had Windows 10. Then I had save all my files and reinitialize again. It gave a MAJOR FAILURE. My portable answer is only by restarting, restarting, restarting non-stop. During the starting by pressing on escape I have ask for a diagnostic of my memory and the hard disk, result : no data, the nothingness.
The technical service department told me to contact my supplier and to ask them for the software to reinstalled Windows 7. Because he say it is my portable and not Windows 10 the problem. and after to begin again with Windows 10. I explain him that my portable was under vista but to upgrade during the purchase to Windows 7, by Futureshop. And what futureshop do not exist any more. then he told me to contact HP or to buy Windows 10. Ask him to send me the disk with the key . His response: no and he told me again to contact HP or to buy Windows 10.
I am a handicap Veteran with big walking problem and would have to be me to run and solved this problem while it is Windows 10 which is the cause of it?
Is there a possible solution?
PS Windows even has no subject covering my problem

I agree. You should either reinstall Windows Vista or purchase Windows 10 and then try to download it. Or if you want, you could just sign up to be a Windows 10 technical previewer and download a preview build and try that out.

I just went to a couple of other sites and did some poking around. First of all, was your original Vista a 32 bit or 64 bit OS? If it was 32 bit (more than likely) did you download the 32 bit ISO of Windows 10? Also, how did you get the license for Windows 10, was it a gift or did you buy the license online? If your license for Windows 10 is legit, try to download a 32 bit ISO and try the installation again. If that doesn't work then report back and one of the experts here should be able to help you.

You should have the Windows sticker with the product key for your Windows 7 installation. Download or buy off eBay the Windows 7 installation files and use your 7 product key to reinstall 7. Then you can try to do the 10 upgrade if you want.

Disregard

Word Man said:

It's in there.

Ooops! That was slick, Bazz!

Twas but a reading block that I would never associate Vista as being a operating system.

Bazz said:

Twas but a reading block that I would never associate Vista as being a operating system.

Yes, the OP had Windows Vista, hence my question to him on if he received Windows 10 as a gift or if he bought it.

Rocky said:

Yes, the OP had Windows Vista, hence my question to him on if he received Windows 10 as a gift or if he bought it.

If it were a free gift return it Immediately and ask for a full refund. lol