1.    11 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    windows 10

    scan to folder

    Please help me how to scan to folder using Ricoh MP 161. I had no issues until I upgraded from 7 to 10
      My System SpecsSystem Spec

  2.    11 Aug 2015 #2
    Join Date : Aug 2014
    Forever West
    Posts : 2,150
    Win10 Home and Pro, Win7 Home, Linux Mint

    Quote Originally Posted by Senganga View Post
    Please help me how to scan to folder using Ricoh MP 161. I had no issues until I upgraded from 7 to 10
    That's a rather generic description, not much information given such as what error messages do you see, did you check with Ricoh for updated software for the device, etc.
      My System SpecsSystem Spec

  3.    11 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 2
    windows 10

    The error I,m getting is Connection has failed, Check settings. I have checked the settings and everything looks ok to me.
      My System SpecsSystem Spec

  4.    11 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 186
    win 10

    Check if there's an updated driver, determine if the printer is compatible with WIn10
      My System SpecsSystem Spec

  5.    11 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 7
    Windows 7 Home x64 (ex-Win10)

    My comments apply to the Ricoh W2400/W3600...

    A local business went from WinXP to Win8 and had the same problem with the same error message. Comments from other users indicate that Win8 uses a new version of SMB (3.0) that the Ricoh does not understand. Presumably Win10 uses the same version.

    Ricoh tech support confirmed the issue and advised there was a firmware upgrade that would resolve the problem. The machine owner did not want to go that route so I set up an FTP Server on the PC and configured the scanner accordingly. Fortunately the change was transparent to the end-users.

    So, I would check with Ricoh about a firmware upgrade for your scanner.

      My System SpecsSystem Spec


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