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#1
Windows 10 loops on repair
Ive had Windows 10 for probably close to a month. Yesterday the little blue circle kept rotating and I noticed there was no Edge button on the toolbar. Finally decided to turn the pc off and back on. When I did I got the screen that said my computer needed to be repaired and then it diagnosed and then it said it wasn't repaired. No matter what I chose I got the blue screen that it needed to be repaired. Tried all the options and it loops back to..it needs to be repaired. It's an Acer that was purchased in 2013 with extended warranty. I called Assurion and they gave me Windows number to call. Called them this morning and tech did everything I had already tried. There are no options to select like he thought. So he told me to call Assurion, I told him...already did and they said it's a Windows upgrade issue. So he was going to send me to Level 2 tech but talked to them and they said Call Acer that they need to send me Windows 7 disk to get me back to the OS since it's the original and then I can upgrade to Windows 10 again if I choose (NO WAY). Called Acer and they said I have to call on a weekday as parts dept isn't opened on the weekend. I did ask the Windows tech what I was going to do if they didn't give me Windows 7 disk. He said they have to as it's not part of the warranty and the computer is licensed to have it. So here I sit with a fairly new computer that's dead in the water for now. I wouldn't recommend the upgrade until the bugs and FIXES are taken care of. Thankful someone on Windows Facebook page, shared the link to this forum