Windows 10 freezes randomly

Hello

2 days ago I installed windows 10 (fresh install, no upgrade) in Samsung 840 evo (placed on optical drive bay) of my Sony Vaio and had some freezes (all freeze - mouse, keyboard lights and cooler fan speeds up) and one blue screen till now .

Today I installed Vaio control center (controls battery saver options, cooler mode, etc) and faced several freezes of same kind just few minutes after booting, despite software I am ruining, even if I'm not performing any action (moving mouse or typing).

After uninstalling Vaio control center, no occurrences till now (1 hour ago).

Raised several possibilities like SSD firmaware, Intel rapid storage technology, AMD Radeon HD 7600M swichable graphics, but only action till now was uninstalling Vaio software.

I'll update if there is any changes.

Regards

danilobr said:

Hello

2 days ago I installed windows 10 (fresh install, no upgrade) in Samsung 840 evo (placed on optical drive bay) of my Sony Vaio and had some freezes (all freeze - mouse, keyboard lights and cooler fan speeds up) and one blue screen till now .

Today I installed Vaio control center (controls battery saver options, cooler mode, etc) and faced several freezes of same kind just few minutes after booting, despite software I am ruining, even if I'm not performing any action (moving mouse or typing).

After uninstalling Vaio control center, no occurrences till now (1 hour ago).

Raised several possibilities like SSD firmaware, Intel rapid storage technology, AMD Radeon HD 7600M swichable graphics, but only action till now was uninstalling Vaio software.

I'll update if there is any changes.

Regards

Occam's Razor... the issue is Vaio Control Center if you have no more occurrences with it uninstalled. Have you verified CC was updated for Windows 10, as it's highly unlikely a version from Windows 8 would work on Windows 10 due to the hooks and APIs required for CC to function.

If you still have system hangs without it installed, it's probably going to be one of three things:

1. Did you adhere to the proper clean install procedure of disconnecting from the internet -> installing Windows -> installing drivers in their respective orders (rebooting after every install) -> after all driver have been installed, reconnect internet -> installing Windows updates -> and finally installing software?
   
   • It is imperative drivers are installed while disconnected from the internet and prior to Windows update being ran, and that they are installed in their proper order.
2. Have you verified the BIOS is update, and if so, have you researched to see if others with your same Vaio model number have experienced and anything similar with Samsung SSDs?
3. Have you verified the 840's firmware is up to date?

If it's none of the above, and nothing is showing in event viewer, it's either malware or a failing mechanical hdd. chkdsk will only verify file system damage and has no way to determine if the drive is failing, and in order to find out, you'll need to view it's S.M.A.R.T data. This is most easily accomplished via Samsung Magician. Open up to the app, select your mechanical HDD from the dropdown, then select the button to view S.M.A.R.T data.

Keepoman said:

Hi! I have been getting these random freezes a couple of times now which locks up the entire system and forces me to do a hard restart and i have tried EVERYTHING to resolve it, but no luck. I tried updating all drivers to the newest, did a sfc /scannow which repaired all the corrupt files, firmware update of HDD and defragging the HDD.
I know there is nothing wrong with my hardware because this ONLY happens in Windows 10 and not in Windows 8.1. This is the 2nd time i'm installing Windows 10 to see if the issue was resolved somehow, but nope. Also tried with a upgrade and with a clean install 2 times.

Does anyone have any tips or fixes for this? It's really starting to drive me crazy..

------------------------------------------------------------------------

If you have upgraded or clean installed windows 10 and eventually locks up it's because windows 8 is conflicting with windows 10, I'm a developer and own a business in computer repair and data recovery,

Step 1- open cmd and run as administrator
Step 2 copy and paste this

cleanmgr.exe
Press enter

Step 3- put checkmark in every last box except recycling
------------------------------------------------------------------------
Don't worry about any error msgs that may pop up just ignore it and happy windows 10

Mine is super fast and clean

Specs:Asus laptop

Model X75a1

1tb hdd

8GB ram

Hi

I was having freezes after a clean install of Windows 10. Tried updating drivers, etc, but nothing worked.

However now I may have found a solution. In the BIOS under CPU or power management settings disable C1E. Since this change I have not had any freezes in 3 days. I am running an AMD Athlon II but this may also work on other systems.

Regards

danilobr said:

Hi JW0914, thanks for your help!

UPDATE: I had ran that boot (after CC uninstall) almost all afternoon without problems untill I leave laptop for a couple minutes and when I return it was just freeze again. Force power off button to restart normally and all OK since then!

So although Vaio CC increased the problem, it was not the only reason (as I had past occasional freezes before installing it)

Coming to your steps above:

1. Totally FAIL - I connected internet after windows install, ran Windows update and only then I have opened sony support page to download and install recommended drivers. Also, I never reboot after each install. I'll try to follow your recomendations next time (I just cannot see a logical order on sony download page, just alphabetical order). Another curiosity is that Sony recommend only the upgrade, to win10, asking users to first update all drivers on win8 prior to it. For me it is not clear that the drivers available on the win10 page are complete installers or just updates to previously installed on win8, but all installed well (except for the own Vaio Control Center that not worked, then I needed to find a smart downloader that downloaded an installer that works).

2. I'm not sure about Bios. I just set UEFI first time and not very familiar to these configs. Now checked I have version "r0202v5" but not sure it is current, since there is none information on sony page.
About other users of Samsung SSDs having same issues, I've found some topics that shows clearly there is other cases, but I couldn't find the conclusion as far I researched till now.

3. Samsung website has available Firmware "EXT0DB6Q" for download and my Samsung Magician shows as "EXT0BB6Q" , so probably mine is out of date!


(as screen above, can be anything to do with SATA II port of optical drive bay?)

*S.M.A.R.T data shows OK for all items on both drivers.

So maybe I have to update its SSD firmware, but I believe that ISO install will need to format SSD so I'll prepare a reinstall of Windows as well, and let's see what happens!

Question: is it possible to set this firmware with bootable USB stick (using software like rufus) or only DVD/CD (i do not have optical reader anymore)?

Question 2: If I decide reopening my note again and switching drive bays, will I have to format my HDD used for mass storage only (D:\) ?

Best regards

The problem seems to be solved following steps above (updating 840' firmware, changing to main bay, reinstalling w10, drivers, winupdate, Samsung magician...)

Working for more than 4 hour now without any issues.

Benchmarks results now are much better (although not I can experience in practice)


Regards

Well, I have to admit, after installing a clean copy of Windows 10 1511 on a brand new hard drive "WD Blue 1TB to be exact" Even though the double boot logo is apparent, the system is super fast. Normal boot "Not Fast Boot" takes only 14 seconds to boot, and the slow login is not there. The systems logs in fast. This is my wife's build that this is running on.

ASUS M5A99X EVO R2.0
AMD FX-6300
1 TB WD Blue HDD
4 GB GSkill Ripjaws X 1600 MHz RAM

In my system, I have an 8 year old SATA II 320 GB HDD and only the RTM version runs fine on that. TH2 wouldn't run right on it at all. Also tested the WD Blue 1 TB in my system as well with TH2 and I have the same results as my wife's build. This is my current build "not everything, just mobo, CPU, etc"

ASUS M5A99FX PRO R2.0
AMD FX-6300
320 GB HDD
4 GB GSkill Ripjaws 1333mhz RAM

So yeah a clean install on my systems did the trick. Will soon upgrade my systems hard disk as well.

danilobr said:

The problem seems to be solved following steps above (updating 840' firmware, changing to main bay, reinstalling w10, drivers, winupdate, Samsung magician...)

Working for more than 4 hour now without any issues.

Benchmarks results now are much better (although not I can experience in practice)


Regards

UPDATE:

After I install programs below, I had one freeze then after hard restart, a blue screen (irql_not_less_or_equal) about 10 minutes after boot.


Detail:
The previous system shutdown at 3:26:28 PM on ‎2/‎12/‎2016 was unexpected.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff8008e8fc32e). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: c7d73981-f988-4d6d-ad41-0ba5aa529a7f.

JW0914 said:

It sounds as though the chipset drivers are missing, or were installed, but not as the first driver install, or the BIOS is lacking compatibility with something within Win 10 (have you checked to see if your OEM offers a BIOS update, as that's where I would start). If your OEM doesn't have a BIOS update after 7/28/2015, and your device is still supported by the OEM (build cycle support), I would contact tech support and mention the issue and ask how to submit a bug report to the OEM.

Thanks for the observation....you were correct, I installed the chipset drivers and my computer has been up and running trouble free for more than 3 days now. I am pleased with Windows 10 again.....

Chipset drivers link please.

AlphaStealthSYS said:

Thanks for the observation....you were correct, I installed the chipset drivers and my computer has been up and running trouble free for more than 3 days now. I am pleased with Windows 10 again.....