No sound, No Control Panel


  1. Posts : 3
    Windows 10
       #1

    No sound, No Control Panel


    Installed Win10 and have the following problems.

    1) I have no sound; Sound icon on task bars says "No audio Output Device Installed." When I run troubleshooter, it says Troubleshooting couldn't detect the problem.

    2) Control Panel: When I click on control panel it opens, however, it shuts down in 15 seconds.

    I'm not a techno person. Dummy me didn't back up before I installed and now I can kick myself.
    Can someone help in terms that I can understand....please
    ​?
      My Computer


  2. Posts : 1,264
    Windows 10 (19045.3154)
       #2

    yukibar said:
    Installed Win10 and have the following problems.

    1) I have no sound; Sound icon on task bars says "No audio Output Device Installed." When I run troubleshooter, it says Troubleshooting couldn't detect the problem.

    2) Control Panel: When I click on control panel it opens, however, it shuts down in 15 seconds.

    I'm not a techno person. Dummy me didn't back up before I installed and now I can kick myself.
    Can someone help in terms that I can understand....please
    ​?
    Right click start button( extreme left in taskbar), select Command Prompt(Admin)
    Type sfc /scannow and press enter( note the gap between c and /)
    or follow the instructions in this tutorial (Option three).
    https://www.tenforums.com/tutorials/2...dows-10-a.html

    EDIT: If you have any 3rd party AV programs installed, uninstall it temporarily.
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    brummyfan said:
    Right click start button( extreme left in taskbar), select Command Prompt(Admin)
    Type sfc /scannow and press enter( note the gap between c and /)
    or follow the instructions in this tutorial (Option three).
    https://www.tenforums.com/tutorials/2...dows-10-a.html

    EDIT: If you have any 3rd party AV programs installed, uninstall it temporarily.
    I did that scan - "Windows Resource Protection did not find any integrity violations"
      My Computer


  4. You
    Posts : 613
    Windows 10 Enterprise x64 (build 10586)
       #4

    yukibar said:
    I did that scan - "Windows Resource Protection did not find any integrity violations"
    That means that it didn't find any broken system files. Do you have a custom built computer or is it from Dell or something?
      My Computer


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    You said:
    That means that it didn't find any broken system files. Do you have a custom built computer or is it from Dell or something?
    No, it's just an HP Envy m4 - about 5 years old - was off the shelf. And thanks so much for your help, I really appreciate it. I spoke to Staples and they said it would cost about $130 to fix it. Sheesh!
      My Computer


  6. Posts : 1,264
    Windows 10 (19045.3154)
       #6

    yukibar said:
    No, it's just an HP Envy m4 - about 5 years old - was off the shelf. And thanks so much for your help, I really appreciate it. I spoke to Staples and they said it would cost about $130 to fix it. Sheesh!
    You can go back to your previous OS, use Media Creation Tool (Tutorial link below), make a bootable DVD and install it with your Product Key.
    http://www.eightforums.com/tutorials...ad-create.html
      My Computers


 

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