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  1. Join Date : Aug 2015
    Posts : 1
    Windows 10
       21 Aug 2015 #51

    Hey, I had the same problem. No way I could even do anything inside the black screen error. I did some verifications on the event logger in windows safe mode, and it seems that some general exceptions were being thrown by Explorer.exe. So my guess is that along with driver problems, something got corrupted along the way.

    What did the trick for me was re-installing the whole system into a new drive. I just happen to have a fresh SSD drive waiting for a windows installation, but maybe just fresh reinstalling the whole bazinga (not with the windows recovery tool, but a fresh usb installation), might work. You could follow this: USB Flash Drive - Create to Install Windows 10 for how to create a usb Win 10 installation disk. You could also use this disk to perform a system repair (after booting up from the USB, select system repair after selecting the language).

    Hope it helps!

    RNunez said: View Post
    I've been trying to deal with the black screen issue for the last 2 days with no success. The Windows key + P trick hasn't had any effect. I don't have a 2nd monitor to try and resolve the "phantom screen" issue if it is in fact sending a signal to a non-existent monitor. I don't have a way to reset to the previous OS.

    It wasn't my idea to update and now I'm stuck with this black screen and a cursor that can do nothing.

    If anyone has any other tricks up their sleeves, I could really use the help.
    Last edited by Brink; 02 Aug 2016 at 17:38.
      My System SpecsSystem Spec

  2.    22 Aug 2015 #52

    Great. Randomly got this black screen thing out of the blue today, reset the pc but kept files. Cue windows 10 not being activated, probably because I had a tech preview product key and win10 is now publicly available. Now trying to reset pc from my win8 USB recovery stick, bit it says it's "targeting win10 os", so I don't have high hopes about this either.
      My System SpecsSystem Spec


  3. Join Date : Aug 2015
    Posts : 1
    Alienware X51
       22 Aug 2015 #53

    Cursor is gone


    Darkmiss said: View Post
    Okay if you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it.

    If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. so when windows loads its outputting the video signal to a bogus monitor.

    How to fix this
    firstly wait long enough so the mouse cursor to appear when you move the mouse.
    (blank screen with a white mouse cursor)

    Then press the space-bar and enter your login password or pin (yes your doing this blind)

    You should now be logged into windows
    if the desktop dose not appear after 30 seconds then press WindowsKey-P down arrow twice and enter.

    I hope this helps
    So I did the the WindowsButton-p down arrow twice and enter and it just deleted the cursor
      My System SpecsSystem Spec


  4. Join Date : Aug 2015
    Posts : 1
    Win 10 Pro
       23 Aug 2015 #54

    The following settings in my laptop (I7, Intel(R) HD Graphics 3000
    /AMD Radeon HD 7400M Series) ) significantly reduced the boot time:

    Change the EnableULPS in the register from 1 to 0, as described here
    http://answers.microsoft.com/en-us/w...4-2e56692c1c53, then reload the window.

    Open Catalyst on the Switchable Graphics Global Setting tab, you will have the option "Allow additional power-setting", uncheck and apply the changes.

    I hope that the next time you reboot the system you want.

    In my case, the time of appearance of the window lock takes 24 seconds.
    Last edited by Smike; 30 Aug 2016 at 15:02.
      My System SpecsSystem Spec


  5. Join Date : Aug 2015
    Posts : 26
    Windows 7 and Windows 10
       23 Aug 2015 #55

    I fixed this (and the dual-boot GUI not showing on startup) by disabling Win10's fast startup. This uses hibernation to start W10 faster but with this disabled the problem went away for me. (Win10 Pro and win7).

    But then I started to have the dual-boot GUI not showing at times which auto-booted into W10 by default. The answer was to dual-boot using my other o/s Windows 7. This uses a legacy dual-boot interface (app is Dual-Boot Pro) rather than the nicer mouse-driven dual-boot display but it is more reliable as long as I set default to Win7.

    Hope Microsoft fix this as I do not intend to transfer my computer life from Windows 7 until Windows 10 has become stable and reliable (6 months?).
    Last edited by squawksarah; 26 Aug 2015 at 05:01.
      My System SpecsSystem Spec


  6. Join Date : Aug 2015
    Posts : 1
    Windows 10
       26 Aug 2015 #56

    Hi all,
    I have had the same problem, system installed okay but on first reboot after the install, I just got a blank screen with the mouse cursor. After several reinstalls finally realised that if I left the system long enough the system goes to the log-on screen. Then I reduced the screen time-out to 1 minutes - hey presto, when I start up now when I get the blank screen I wait until the screen times out and then click on the screen to get the log-on screen.

    Not ideal but at least it means that I can use my PC with confidence again.
      My System SpecsSystem Spec


  7. Join Date : Aug 2015
    Arkansas
    Posts : 51
    Windows 10
       01 Sep 2015 #57

    I just got finished having this problem. Here's what i did. I enabled the "Hidden Administrator" account, then logged in as the Administrator. I went to the user control, created a new user with Admin privileges, then deleted the previous one. I rebooted and logged in with the newly created account and it works. It sounds like the user profile was corrupted somehow.
      My System SpecsSystem Spec


  8. Join Date : Sep 2015
    Posts : 3
    Windows 10
       03 Sep 2015 #58

    Fixed It


    I have a laptop with dual graphics (Intel and NVIDIA), and also a hybrid drive (SSD and HDD). After much effort, the problem has been fixed with the latest NVIDIA drivers (their new NVIDIA Experience app makes it easier to stay updated) AND this procedure:

    1. Go to Device Manager
    2. Open System Devices
    3. Double-Click Intel Management Engine Interface
    4. Click Driver tab
    5. Click Uninstall
    6. Reboot
    7. Repeat Steps 1-4, then click Update Driver
    8. Let windows find the driver
    9. Reboot
    10. Enjoy sub-10-second bootups (until some update breaks it again, whereupon you repeat steps 1-9).

    Hopefully this will fix it for others -- please post your results.
      My System SpecsSystem Spec


  9. Join Date : Aug 2015
    Posts : 8
    Windows 10 Pro
       03 Sep 2015 #59

    Excellent, that has negated the requirement for me to have to put the PC to sleep and then wake it after starting the PC in order to be able to see the screen, The Intel HD Graphics 3000 driver is still failing to load properly but one step at a time. Many thanks.

    pushculture said: View Post
    I have a laptop with dual graphics (Intel and NVIDIA), and also a hybrid drive (SSD and HDD). After much effort, the problem has been fixed with the latest NVIDIA drivers (their new NVIDIA Experience app makes it easier to stay updated) AND this procedure:

    1. Go to Device Manager
    2. Open System Devices
    3. Double-Click Intel Management Engine Interface
    4. Click Driver tab
    5. Click Uninstall
    6. Reboot
    7. Repeat Steps 1-4, then click Update Driver
    8. Let windows find the driver
    9. Reboot
    10. Enjoy sub-10-second bootups (until some update breaks it again, whereupon you repeat steps 1-9).

    Hopefully this will fix it for others -- please post your results.
    Last edited by Win10warrior; 04 Sep 2015 at 01:37.
      My System SpecsSystem Spec


  10. Join Date : Aug 2015
    Posts : 20
    windows 10 pro
       03 Sep 2015 #60

    sorry do you have fast boot enabled?
      My System SpecsSystem Spec


 
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