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  1. Joined : Aug 2015
    Posts : 4
    Windows 10
       14 Aug 2015 #41

    Hello,
    Just to terminate my communication: it turns out my problem had quite a simple solution, it was necessary only to set BIOS to "discreet graphics only".
    Regards,
    bostjanv
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 1
    Windows 10
       17 Aug 2015 #42

    JacobMetz said: View Post
    I just updated to the Windows 10; I have a Dell Inspiron 3520. The problem I am facing is that when I try to boot, it only has a black screen- like my computer monitor is not even working. I do not get a cursor arrow or anything. I can not start it in safe mode either.

    Any suggestions?
    I have this same issue. Windows 10 was installed and was working fine on my laptop and then one day, black screen without a cursor or anything. I can only power the unit off and on, but with nothing other than a black screen I can't do anything. Tried the "ctrl-password" step but nothing. Nothing on the keyboard has any effect, I can only do a hard power off/on.

    The only thing I can think of, all had been working fine when my battery died. My laptop automatically shut down and went to blank (not black) screen. I plugged it in for a while to charge but ever since then, I can power on, I hear the harddrive spin and the fan comes on, but I never get anything other than a black screen. Did your problem start after a power issue?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 1
    Windows 10
       17 Aug 2015 #43

    I REGISTERED FOR THIS FORUM JUST TO TELL YOU THAT YOU ARE A HERO. I even rang up Microsoft and they told me to leave my computer for 3-4 hours because the display might have stopped whilst it was installing. I tried your fix after an hour and BAM it works. I love you.
      My System SpecsSystem Spec

  4.    17 Aug 2015 #44

    Hi,

    Mine is an ACER Aspire E1-431 and I have a black screen without mouse after booting from windows 10 all i can do is power on and off nothing else.

    Any ideas on how to resolved my issues?
      My System SpecsSystem Spec

  5.    18 Aug 2015 #45

    Ryder88 said: View Post
    Hi,

    Mine is an ACER Aspire E1-431 and I have a black screen without mouse after booting from windows 10 all i can do is power on and off nothing else.



    Any ideas on how to resolved my issues?


    Thank guys i already solved my issues with regards to the black screen without mouse after a windows 10 upgrade from windows 7.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 2
    winows 10
       20 Aug 2015 #46

    Black Screen solveed definitively


    After upgrading it is too late. This is what worked for mw: You have to restore windows 10 to original state while keeping your documents and programs. Next, download at this link: https://support.microsoft.com/en-us/kb/3073930 and follow instructions. Make sure to hide any Nvidia driver installations. Reboot and the problem will be solved. The only drawback is that you will have to reinstall your apps and programs but you will never have black screen issues again. You will need to avoid installations of Nvidia video drivers

    Ryder88 said: View Post
    Thank guys i already solved my issues with regards to the black screen without mouse after a windows 10 upgrade from windows 7.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 3
    Windows 10
       20 Aug 2015 #47

    Hi,

    I have HP Pavillion DV6 6010el with AMD Radeon HD 6490M 1GB, processor is INTEL i5-2410M 2.3Ghz, RAm 8GB.
    My problem is the black screen for about 1 minute, then Win10 is working normally.

    In the "Device Manager" I have 2 Video Card:
    1) "AMD Radeon HD 7400M" (last Win 10 driver from AMD for my Video Card)
    2) "Intel HD Graphic 3000"
    If i disable one of the 2 video card, Windows 10 starts in 10sec, but without HD resolution, I mean with 1024x768, not HD.
    My question: is it normal to have 2 Video Card in "Device Manager"?
    The Intel HD Graphic was installed by Windows 10 Update.

    Thanks!
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 2
    winows 10
       20 Aug 2015 #48

    If you have not upgraded to Windows 10 yet, then you need to keep just one video card so uninstall the others. Then when you finish the upgrade process you still need to download the windows app https://support.microsoft.com/en-us/kb/3073930 to hide any 2nd party automatic installations of video cards which are not associated with your primary video card. You can always download a second video card after you are certain that Windows 10 boots normally (although personaly I would stick with one). That's what worked for me and I have a Dell Laptop with Intel Core i5-4200U @ 1.80Ghz and 6gb of RAM and an Intel HD Graphics Family video card.

    Hope that helps

    maximo70 said: View Post
    Hi,

    I have HP Pavillion DV6 6010el with AMD Radeon HD 6490M 1GB, processor is INTEL i5-2410M 2.3Ghz, RAm 8GB.
    My problem is the black screen for about 1 minute, then Win10 is working normally.

    In the "Device Manager" I have 2 Video Card:
    1) "AMD Radeon HD 7400M" (last Win 10 driver from AMD for my Video Card)
    2) "Intel HD Graphic 3000"
    If i disable one of the 2 video card, Windows 10 starts in 10sec, but without HD resolution, I mean with 1024x768, not HD.
    My question: is it normal to have 2 Video Card in "Device Manager"?
    The Intel HD Graphic was installed by Windows 10 Update.

    Thanks!
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 3
    Windows 10
       20 Aug 2015 #49

    I uninstalled video card AMD and now I have this situation in Device Manager:

    1) "Intel HD Graphic 3000"
    2) "Microsoft Basic Board" with yellow alert

    Windows boots up in 10 seconds and in HD resolution, but anyway it's not using the right driver of the video card AMD.
    What to do? Leave it works like this?

    I tried to use windows app you wrote, but I wasn't able to solve the problem.

    Thank you!
    Aquila1607 said: View Post
    If you have not upgraded to Windows 10 yet, then you need to keep just one video card so uninstall the others. Then when you finish the upgrade process you still need to download the windows app https://support.microsoft.com/en-us/kb/3073930 to hide any 2nd party automatic installations of video cards which are not associated with your primary video card. You can always download a second video card after you are certain that Windows 10 boots normally (although personaly I would stick with one). That's what worked for me and I have a Dell Laptop with Intel Core i5-4200U @ 1.80Ghz and 6gb of RAM and an Intel HD Graphics Family video card.

    Hope that helps
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 8
    Windows 10 Pro
       21 Aug 2015 #50

    This worked for my post boot black screen (no cursor) issue. It's a workaround rather than a fix but I think we're dependant on Intel releasing an upgraded driver to fix the issue properly.
    My Asus X53E laptop is using the i7 2670QM CPU with integrated Intel Graphics HD 3000 CPU.
    After boot up allow 30 seconds or so for the machine to boot to login screen (although the screen will appear blank). When disk activity lessens put the machine to sleep (on my laptop: Fn + F1). Once machine power led goes off, switch the machine back on. It should wake up with the display on.
      My System SpecsSystem Spec


 
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