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  1. Joined : Oct 2016
    Posts : 1
    Windows10
       19 Oct 2016 #161

    Fast reboot worked for me. Thanks.
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Posts : 1
    windows 10
       30 Oct 2016 #162

    It works for me! A big Thank You!


    Darkmiss said: View Post
    Okay if you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it.

    If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. so when windows loads its outputting the video signal to a bogus monitor.

    How to fix this
    firstly wait long enough so the mouse cursor to appear when you move the mouse.
    (blank screen with a white mouse cursor)

    Then press the space-bar and enter your login password or pin (yes your doing this blind)

    You should now be logged into windows
    if the desktop dose not appear after 30 seconds then press Win+P keys, down arrow keys twice, and enter to extend display.

    Display Switch - Change Presentation Mode to Project in Windows 10

    I hope this helps
    Thanks for this information.. I really works for me... I log in my password in blind then I'm in my windows again, I make automatic troubleshoot to resolve problem then restart to check if still in black in the log in screen.. Now it all back in normal... A big Thank You!
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       4 Weeks Ago #163

    I don't know if this was mentioned in this long support thread or not but apparently there apparently is an issue causing the restart to hang when performing a Windows 10 cumulative update if you have a Logitech wireless mouse and/or keyboard attached to you system.

    Each and every time my HP laptop was being updated with a cumulative update it would restart but after the logo would appear the screen would go black and all I would see is a circle of white dots. I found a thread that said that if you had devices plugged into the USB ports remove them during the restart and everything would work. Being a bit skeptical I asked two local techs if they had seen this behavior and they said that they had but only with Logitech wireless mice and/or keyboards and they confirmed that removing the wireless receiver from the USB port did cause the restart to continue. Their speculation is that Microsoft added some security verification process to the cumulative updates where they (Microsoft) attempt to communicate with the device plugged into the USB port and if it cannot talk to that device the update process goes into a loop and waits until it can talk to the device or the device is removed. Note that I posted a question about this on the Microsoft Community forum and members there confirmed that Logitech mice were reported to have this issue.

    Yesterday I submitted a support ticket to Logitech over this issue and they acknowledged that they were actively looking at the cause.

    So, for now if you are having this issue of a stalled restart and you have a Logitech wireless mouse or keyboard plugged in, simply remove the wireless receiver and replaced it after Windows starts completing the remainder of the updates.
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 2,274
    Windows 10 Pro 64-bit 1607 (AE build 14393.447)
       4 Weeks Ago #164

    moondoggy said: View Post
    I don't know if this was mentioned in this long support thread or not but apparently there apparently is an issue causing the restart to hang when performing a Windows 10 cumulative update if you have a Logitech wireless mouse and/or keyboard attached to you system.Each and every time my HP laptop was being updated with a cumulative update it would restart but after the logo would appear the screen would go black and all I would see is a circle of white dots. I found a thread that said that if you had devices plugged into the USB ports remove them during the restart and everything would work. Being a bit skeptical I asked two local techs if they had seen this behavior and they said that they had but only with Logitech wireless mice and/or keyboards and they confirmed that removing the wireless receiver from the USB port did cause the restart to continue. Their speculation is that Microsoft added some security verification process to the cumulative updates where they (Microsoft) attempt to communicate with the device plugged into the USB port and if it cannot talk to that device the update process goes into a loop and waits until it can talk to the device or the device is removed. Note that I posted a question about this on the Microsoft Community forum and members there confirmed that Logitech mice were reported to have this issue.Yesterday I submitted a support ticket to Logitech over this issue and they acknowledged that they were actively looking at the cause.So, for now if you are having this issue of a stalled restart and you have a Logitech wireless mouse or keyboard plugged in, simply remove the wireless receiver and replaced it after Windows starts completing the remainder of the updates.
    Even if anyone doesn't have a Logitech device it is not a bad idea to remove any devices before restarting...
      My System SpecsSystem Spec


  5. Joined : Dec 2016
    Posts : 1
    Windows 10 64bit
       1 Week Ago #165

    Darkmiss said: View Post
    Okay if you have just upgraded to windows 10 and are sitting at a black screen for way too long here's the problem and how to fix it.

    If you have an on board Intel graphics controller as well as an add on graphics card, windows thinks you have one more monitor connected than you actually have. so when windows loads its outputting the video signal to a bogus monitor.

    How to fix this
    firstly wait long enough so the mouse cursor to appear when you move the mouse.
    (blank screen with a white mouse cursor)

    Then press the space-bar and enter your login password or pin (yes your doing this blind)

    You should now be logged into windows
    if the desktop dose not appear after 30 seconds then press Win+P keys, down arrow keys twice, and enter to extend display.

    Display Switch - Change Presentation Mode to Project in Windows 10

    I hope this helps
    i tried this method, and i had no luck but if you are useing a laptop. try to shut down your laptop and remove the battery, and if neccesry the ram and HDD. Please dont do this if you dont know what you are doing when opening your laptop.
    I had the problem on a Acer aspire e5-573 series

    Hope this helps
      My System SpecsSystem Spec


  6. Joined : Sep 2015
    Posts : 2,274
    Windows 10 Pro 64-bit 1607 (AE build 14393.447)
       1 Week Ago #166

    I'm not sure if this will work, but you could force shutdown 3-4 times to enter recovery mode. When there, select the Advanced Startup Options and then select the Low resolution (VGA) option or similar. This should boot the computer in 800x600 screen mode using the Microsoft Basic Display Adapter. Once in the desktop, install the chipset and graphics drivers and at next restart you should be fine!
      My System SpecsSystem Spec


 
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