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  1. Joined : Nov 2016
    Posts : 13
    Windows 10
       2 Weeks Ago #1

    Can't buy DirectX 11 required games, have DirectX 12 installed.


    I am trying to buy some Telltale games from the MS Store, but it doesn't let me buy them as there is no green tick against the DirectX 11 requirement, even though I have DirectX 12 installed?

    Thanks.
      My System SpecsSystem Spec

  2.    2 Weeks Ago #2

    I think that DirectX 12 is backwards compatible with DirectX 11. I suspect that the issue is related to your graphics card. Is it more than 2 years old? If so then that might be the issue.
      My System SpecsSystem Spec


  3. Joined : Aug 2014
    Forever West
    Posts : 2,372
    Win10 Home and Pro, Win7 Home, Linux Mint
       2 Weeks Ago #3

    I have DirectX 12 installed and on the Display tab of dxdiag have Feature Levels: 11_0, 10_1, 10_0, 9_3, 9_1 showing implying backward compatibility.
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 13
    Windows 10
       2 Weeks Ago #4

    Yes my laptop is 5 years old, so I have no options I'm assuming?
      My System SpecsSystem Spec


  5. Joined : Oct 2013
    Texas
    Posts : 7,380
    Windows 10 Pro X64
       2 Weeks Ago #5

    Fill in your specs, and we may be able to help you

    System Specs - Fill in at Ten Forums - Windows 10 Forums
      My System SpecsSystem Spec


  6. Joined : Aug 2014
    Forever West
    Posts : 2,372
    Win10 Home and Pro, Win7 Home, Linux Mint
       2 Weeks Ago #6

    A problem with Notebooks/Laptops, in contrast to Desktops, is there's relatively little change one can make in the hardware involved, usually only upgrading RAM and the HDD.
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Posts : 13
    Windows 10
       2 Weeks Ago #7

    Berton said: View Post
    I have DirectX 12 installed and on the Display tab of dxdiag have Feature Levels: 11_0, 10_1, 10_0, 9_3, 9_1 showing implying backward compatibility.
    My feature levels are only showing 10_1, 10_0, 9_3, 9_2, 9_1. How do I get 11 version?

    Dude said: View Post
    Fill in your specs, and we may be able to help you

    System Specs - Fill in at Ten Forums - Windows 10 Forums
    My specs are:

    Windows 10 Home
    Interl(R) Core(TM) i7-2630QM CPU @ 2.00GHz 2.00 GHz
    6GB RAM
    64 bit OS, x64 processor
    1TB Memory
    NVIDIA GeForce GT 555 M Graphics
      My System SpecsSystem Spec


  8. Joined : May 2015
    Posts : 336
    Windows 10 Pro 64
       2 Weeks Ago #8

    According to the Nvidia specs for the notebook GT 555 M (below) that card does support DX11.

    Click image for larger version. 

Name:	GT555m.PNG 
Views:	1 
Size:	133.0 KB 
ID:	111191

    GeForce GT 555M | Features | GeForce

    What Nvidia driver version do you have installed? According to the below, the latest for the GT 555M is, like for everyone, 375.95.

    Click image for larger version. 

Name:	Driver.PNG 
Views:	0 
Size:	47.3 KB 
ID:	111192

    Drivers | GeForce

    Are you sure you are using the Nvidia GPU as opposed to integrated graphics? I think you can confirm that in the Nvidia control panel under manage 3D settings. On mine integrated doesn't show in control panel as I have it disabled in bios.
      My System SpecsSystem Spec


  9. Joined : Nov 2016
    Posts : 13
    Windows 10
       2 Weeks Ago #9

    All seems to be correct. The Nvidia graphics is auto selected. What could the issue be?




    Here you can see I've got DirectX 12




    Trying to buy a game from the store and the requiremeent is not met.

      My System SpecsSystem Spec


  10. Joined : May 2015
    Posts : 336
    Windows 10 Pro 64
       2 Weeks Ago #10

    Try switching it from auto selected to force it to use the Nvidia GPU.
      My System SpecsSystem Spec


 
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