1.    17 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 54
    Windows 10

    Big Fish Games

    I recently downloaded and started playing again my big fish games. I have 6 games total. 5 of the games work perfectly fine however the game called Mystery Case Files: Dire Grove will not start up properly. At first when I double clicked the icon it would show in the taskbar that it was running but nothing would pop up on the screen at all. I've uninstalled and reinstalled a couple times but couldn't get it to work. I right clicked the icon on the desktop and went to properties but there was nothing there to change compatibility or run as an administrator. While the game was so-called "running" as the icon was on the taskbar but no popping up on the screen I thought I would right click the icon in the taskbar and try to troubleshoot the compatibility there. I can't remember what settings I used but it ended up not working but now the game is even worse (if you could even believe that) Now when I double click the icon on the desktop the game won't start at all. It doesn't pop in the taskbar at all or on the screen. The mouse icon spins like it's going to start but then nothing happens. I never even got to play the game and now it seems I never will. Truly upset wondering if there is anyway I can fix this game. I contacted big fish games and their response is have a free game coupon and basically forget the other game. Probably easier for them to give a game then troubleshoot a game.

    I have Windows 10 update originally it was Windows 8.1 when purchased. Is there anyway to reset the compatibility on a game, or at least undo whatever changes I made? Sad thing is the changes I made to a running application even though it wasn't on the screen it was running in the taskbar. I've noticed because of the way these games are installed threw the game manager they are difficult to troubleshoot.
      My System SpecsSystem Spec

  2.    19 Nov 2015 #2
    Join Date : Oct 2014
    Posts : 37
    Windows 10 Pro

    I can confirm that the game will not run either by starting it in the Big Fish Manager or by going the Mystery Case Files: Dire Grove directory in Program Files (x86). I have applied various compatibility settings on the exe in the directory, plus choosing to run as Administrator but the game doesn't open whatever is tried.

    Since we both have the same problem, it would appear to be something with the game itself. I have found Big Fish Support to be very good in the past and I might get in touch with them about it.
      My System SpecsSystem Spec


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