Intel RST on Creators Update

Have you managed to install Intel RST drivers on a fresh CU copy?

I've just installed CU on my new XPS 9360 and when attempting to install RST, I'm getting "platform not supported error". I found some threads over the web saying Intel hasn't updated its RST drivers for CU, but no specifics nor way to overcome were given.

I've tried with the 15.2 version officially advised by Dell but also with 15.7 version got directly from Intel's website. Both installers failed.

I've actually got one file from Dell's support site and the other from Intel's download site. And it was exactly the exe file you named.

What's stranger I've actually tried to install the Intel file on my old M4800 with Creators Update running and which already has IRST installed - and the effect was the same. The installer wouldn't run successfully on this machine either! It looks there's some conflict between CU and IRST...

On the M4800 I can see this text in the installation log file, yet I can't say what it means:

Code:

2017:07:01 21:54:56:930: E Win32 exception occurred!!
2017:07:01 21:54:56:930:     Error code: 0x4E24 (20004)
2017:07:01 21:54:56:930:     Error text: ''
2017:07:01 21:54:56:930:     Extended error text: 'Error in device matching'

At the same time running this file on my 9360 doesn't leave a log file for a review...

One more thing that may add value here - my Dell 9360 runs NVMe Toshiba SSD THNSN5512GPUK, so it uses PCIe interface. Some info I came across suggest IRST doesn't support those drives. Can this be the issue?

But if it is so, then why I was able to install IRST on my 9550 with NVMe Samsung SSD drive? Logically, I shouldn't be able to install it on neither of those machines. And my M4800 runs Samsung SSD 850 connected via SATA, so here I should definitely be able to install IRST and I can't either...

I discovered this site a while ago about choosing IRST drivers http://www.win-raid.com/t2f23-Intel-...QL-v-WHQL.html

Note the 'best' driver for your PC is not necessarily the latest version.

Thanks Steve C, I've tried the drivers from the mentioned site but I failed.

I've got super-puzzled here - I had no issues with IRST before, so I can only attribute the current issues to the current update...

Plus, considering Dell list those drivers for the particular device (based on the service tag), it looks for me they should be installed and obviously therefore the given installer should run in the installed OS.

swarfega said:

Side note, mine was installed on an NMVE drive,.

Exactly, the same happened to me on my other XPS machine! So what's happening here?

Hi,

I just installed the latest version from Intel's site successfully.
Check the readme file on that site to see if your chipset is supported. NVMe is supported by those drivers.

Cheers,