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  1. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       1 Week Ago #1

    Question about faulty ram


    My laptop has been freezing randomly lately and I've been trying to find the cause of the freezes. I've ran HP diagnostics a few times and one test came back as: Click image for larger version. 

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    But the all the other times It passed and I also ran memtest last night which showed 0 errors? Can a RAM stick/slot be faulty but still pass the tests?
      My System SpecsSystem Spec


  2. Joined : Jun 2016
    Los Angeles
    Posts : 379
    Windows 10 Pro
       6 Days Ago #2

    If you have more then one RAM Stick, remove all but one and run the Extensive test again on each RAM stick separately. Also with Memtest for at least 7 passes each for each stick.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       6 Days Ago #3

    Ok I'll do that at some point today, I ran mem again last night because I will realised I only let it run for 4 passes the first time and this time I got an error
    Click image for larger version. 

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    spunk said: View Post
    If you have more then one RAM Stick, remove all but one and run the Extensive test again on each RAM stick separately. Also with Memtest for at least 7 passes each for each stick.
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       5 Days Ago #4

    My laptop only has 1 stick according to specifications HP Notebook - 15-r101na Product Specifications | HP® Customer Support
    so is a RAM replacement in order?
      My System SpecsSystem Spec


  5. Joined : May 2015
    Smyrna, TN
    Posts : 113
    Win 10 Pro 64
       5 Days Ago #5

    Are you comfortable opening up the laptop........if so you might want to re-seat the RAM and run the test again......
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       5 Days Ago #6

    Yes I opened it up earlier but stopped half way through because I needed to use it, I'll re-seat the RAM and run the test tonight
    kipper said: View Post
    Are you comfortable opening up the laptop........if so you might want to re-seat the RAM and run the test again......
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       5 Days Ago #7

    Re-seated the RAM and ran memtest again, still got an error
    Click image for larger version. 

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      My System SpecsSystem Spec

  8.   My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
       5 Days Ago #9

    What do you mean by SW?
      My System SpecsSystem Spec


  10. Joined : Jul 2014
    Serbia
    Posts : 7,145
    All kinds
       5 Days Ago #10

    JosephCook said: View Post
    What do you mean by SW?
    SoftWare.
      My System SpecsSystem Spec


 
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