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  1. Joined : Jan 2015
    Posts : 73
    Windows 10 64-bit
       1 Week Ago #1

    Synaptics TouchPad Driver - Failed to Install


    Hi all.

    I have a friend who is having trouble making his Toshiba Satellite L50-A (PSKLWA-004001), Touchpad work. He said it hasn't been working several months so he has been using a USB mouse instead.

    I first tried installing the driver from 'mytoshiba' and no drivers were available for windows 10 (64bit) so I tired the windows 8.1 driver and that didn't seem to work.

    Then I saw that Synaptics had a windows 10 driver (same at pinned thread) especially for the touch pad so I installed the PS/2, SMBus one which I believe is the one built-into the laptop and it installed, restarted and no luck there either.

    I did the latest windows updates and then it also detected an update for the touchpad driver, so it then installed via windows update and still no luck.

    I know that this is not a simple case of Fn+f5 because the function key settings show that the touchpad is enabled and strangely the device manager does not have any device listed under mouse/pointing devices other than the USB mouse.

    I believe this is a case, of the right driver has been found but is not installing, but I could be wrong .
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,215
    Win 10 Pro (1607)
       1 Week Ago #2

    Strange that hasn't worked. An outside chance is to try using
    DriverMax (2 downloads /day free).
    I would never advise the use of such tools except in exceptional circumstances. I can say it has found two quite different drivers for me over the last couple of years I couldn't seem to find.
      My System SpecsSystem Spec


  3. Joined : Jan 2015
    Posts : 73
    Windows 10 64-bit
       1 Week Ago #3

    dalchina said: View Post
    Strange that hasn't worked. An outside chance is to try using
    DriverMax (2 downloads /day free).
    I would never advise the use of such tools except in exceptional circumstances. I can say it has found two quite different drivers for me over the last couple of years I couldn't seem to find.
    Yes, I always would go to the manufacture's support website for drivers first...

    I did try driver max, and it did detect it was out of date (similar to windows update) took a while to install, but it eventually did. Restarted and no luck. Checked driver max again and it said it was up-to-date.

    However I did actually manage to find the driver listed in Device Manger by going to view, Hidden Devices.

    So I checked it a time before I took the picture below and it said placed in PS/2 port SMbus with Intel LPC Controller, series 8. Driver Max said that this controller was also out-of-date so I updated that also and restarted
    but same problem remains.
    Click image for larger version. 

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    I have done many numerous installs of again 8.1 drivers, Synaptics driver download page, windows update and even directing device manager to install the driver manually by using its .inf extension file.

    I am now thinking the only option is a possible clean install which I am very confident in doing, backing up and restoring etc...
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,215
    Win 10 Pro (1607)
       1 Week Ago #4

    Hi, you could try uninstalling any remnant of the synaptics drivers.

    Try Revo uninstaller.
    Click image for larger version. 

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    If there's nothing listed, then you can use the forced uninstall option and browse to an exe file here:
    C:\Program Files\Synaptics\SynTP
    and uninstall and clean up following the prompts.

    Then restart and check no reference to it and reinstall.
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #5

    I am using a Toshiba Satellite L50t-A.
    The Synaptics Touchpad works OK and the driver was installed by Windows 10 (on 04.09.16) and works(ver 19.0.16.3)
    Subsequently there looks to be an update to that on 08.10.16 clearly it's a Toshiba customisation component.
    That would also have come from Windows 10 updates.

    Diagnostics settings are set to "Enhanced"

    There is no driver from Toshiba, however you probably know of the Toshiba System drivers list for Windows 10.
    I think these are the relevant ones:
    Toshiba - System Settings, System Driver, Function Key.
    Downloadable from the Toshiba Website.

    In the Start-up Tab of the Task Manager there is one for the Synaptics TouchPad and several Toshiba ones.

    In my old Windows 8.1 Driver list there is a version 17.0.8.21 dated 2014 from Toshiba, not ever used.
    I would steer clear of any Driver Updater or Revo.
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,215
    Win 10 Pro (1607)
       1 Week Ago #6

    I would steer clear of any Driver Updater or Revo.
    I have made my cautionary comment about driver updaters... but I don't understand your concern about Revo Uninstaller. This can be very useful in difficult circumstances, and I'd ask your justification- perhaps you had a bad experience using it?

    Every deletion has to be confirmed by the user.
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #7

    This is not relevant for the OPs friends machine. Revo can dig too deep and can result in subsequent problems installing drivers. Justification is from experience, far too long winded for here.
      My System SpecsSystem Spec


  8. Joined : Jan 2015
    UK, Midlands
    Posts : 6,215
    Win 10 Pro (1607)
       1 Week Ago #8

    Could I encourage you to suggest a way forward?
      My System SpecsSystem Spec


  9. Joined : Jan 2015
    Posts : 73
    Windows 10 64-bit
       3 Days Ago #9

    dalchina said: View Post
    Hi, you could try uninstalling any remnant of the synaptics drivers.

    Try Revo uninstaller.
    Click image for larger version. 

Name:	Snap 2016-11-27 at 09.37.45.jpg 
Views:	24 
Size:	24.6 KB 
ID:	111562
    If there's nothing listed, then you can use the forced uninstall option and browse to an exe file here:
    C:\Program Files\Synaptics\SynTP
    and uninstall and clean up following the prompts.

    Then restart and check no reference to it and reinstall.
    Hi again, sorry for late reply.

    I appreciate Helmut's input but I have given it a go anyway, since left over files might be the problem.
    It appeared normally on the list so I uninstalled then checked for left over files (none).
    I reinstalled again and still no luck unfortunately. Would Helmut indeed have a way forward on this?

    I also tried installing the drivers with the model L50 (without the A) and still no luck there either .
    I'm hoping its not something to do with the Hardware...
    Last edited by ellellell1; 3 Days Ago at 04:08.
      My System SpecsSystem Spec


  10. Joined : Nov 2016
    Posts : 12
    Windows 10
       2 Days Ago #10

    At the end of the day I don't know what has been done previously. It could just be something spilt on the touchpad and now it does not work.
    I can only suggest re-installing Windows 10 along with the Toshiba drivers I have previously suggested. The UEFI(BIOS) on mine is 1.80.
    Just for information, you should be seeing something like this, original Win 10 install 13 June, re-installed 4 Sept for other reasons:
    Click image for larger version. 

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      My System SpecsSystem Spec


 
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