1. Join Date : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #1

    Dell XPS 13 (9343) touchpad/trackpad mouse issue help


    Hi all,

    I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

    The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

    Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

    From what I've read here:

    YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

    It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

    Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

    Between this and trying to update my sound driver, I'm losing my hair, FAST.
      My System SpecsSystem Spec


  2. Join Date : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #2

    anyone?
      My System SpecsSystem Spec


 


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