1. Joined : Nov 2016
    Posts : 3
    Windows 10
       3 Weeks Ago #1

    Certain keys not working on keyboard(Windows 10)


    I'm having a keyboard issue.

    - Ok so I have an Acer Aspire V5-471G laptop. N its currently running windows 10 and I downloaded the anniversary update in september(not sure, don't remember exactly).
    - But after the second week of October(i think) certain keys on my keyboard have just stopped working for no reason at all.
    - Specifically the letters:- W, E, R, Y and the TAB key and recently I noticed the Windows Key is also not working.
    - They do not work at all and nothing happens when I press these keys.

    - As far I know the rest of the keys are working fine coz I did an online keyboard test(or maybe some key I dont use aren't working n I missed it)
    - I don't know if the keys have stopped working bcoz of downloading the anniversary update or something else.
    - I have tried removing the keys and cleaning under them with a soft-haired paintbrush coz I thought maybe there was dust under them that was obstructing the working of the keys but that dint change anything n keys were still not working after cleaning under them..

    - Also 2 days after I found this problem, I did a system restore to a restore point that I had created about 5-7 days ago(in the restore point I created, everything including the keys was working fine thats y I decided to use the system restore). But that dint work either, the sys restore rolledback some updates but that was all; the keys were still not working..
    - And so afterwords I decided to look for answers on the net but I dint find anything helpful. I did read somewhere that there could be a keyboard driver issue and so I checked Device Manager and tried updating the keyboard drivers but it said that the drivers are already updated.
    - And also I read somewhere on the net that if your keyboard is not working you should try using the on-screen keyboard and check if the keys that are not working on the physical keyboard are working on the onscreen keyboard, & if the non working keys are also not working on the OSK then it might be an issue or something like that..
    - so I tried using the OSK but all the keys are working fine on that n so now I don't know what's the problem on the physical keyboard...

    - As of now I'm using the OSK for typing the letters that don't work but I want a proper solution for this...
    Plz give me some answers for this...
    -
    And if you need any more information of my laptop or have any questions please let me know...
    [N if your wondering how I typed this then i'm using my work computer :P]

    - Thanks to anyone who replies...
      My System SpecsSystem Spec

  2.    3 Weeks Ago #2

    Plug in another keyboard and try that. If you haven't got one go to an Internet Café and plug in one of theirs.

    Then you'll know if it is a hardware problem with your laptop keyboard (sounds like it is).
      My System SpecsSystem Spec


  3. Joined : Jun 2014
    Posts : 4,350
    Windows 10 Pro
       3 Weeks Ago #3

    My wife had that same problem with a HP laptop. On her laptop it was a bad keyboard.
      My System SpecsSystem Spec


  4. Joined : Dec 2013
    England
    Posts : 821
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       3 Weeks Ago #4

    Singularity93 said: View Post
    [FONT="]I'm having a keyboard issue.[/FONT]

    [FONT="]- Ok so I have an Acer Aspire V5-471G laptop. N its currently running windows 10 and I downloaded the anniversary update in september(not sure, don't remember exactly). [/FONT]
    [FONT="]- But after the second week of October(i think) certain keys on my keyboard have just stopped working for no reason at all. [/FONT]
    [FONT="]- Specifically the letters:- W, E, R, Y and the TAB key and recently I noticed the Windows Key is also not working.[/FONT]
    [FONT="]- They do not work at all and nothing happens when I press these keys.[/FONT]

    [FONT="]- As far I know the rest of the keys are working fine coz I did an online keyboard test(or maybe some key I dont use aren't working n I missed it) [/FONT]
    [FONT="]- I don't know if the keys have stopped working bcoz of downloading the anniversary update or something else.[/FONT]
    [FONT="]- I have tried removing the keys and cleaning under them with a soft-haired paintbrush coz I thought maybe there was dust under them that was obstructing the working of the keys but that dint change anything n keys were still not working after cleaning under them..[/FONT]

    [FONT="]- Also 2 days after I found this problem, I did a system restore to a restore point that I had created about 5-7 days ago(in the restore point I created, everything including the keys was working fine thats y I decided to use the system restore). But that dint work either, the sys restore rolledback some updates but that was all; the keys were still not working..[/FONT]
    [FONT="]- And so afterwords I decided to look for answers on the net but I dint find anything helpful. I did read somewhere that there could be a keyboard driver issue and so I checked Device Manager and tried updating the keyboard drivers but it said that the drivers are already updated. [/FONT]
    [FONT="]- And also I read somewhere on the net that if your keyboard is not working you should try using the on-screen keyboard and check if the keys that are not working on the physical keyboard are working on the onscreen keyboard, & if the non working keys are also not working on the OSK then it might be an issue or something like that.. [/FONT]
    [FONT="]- so I tried using the OSK but all the keys are working fine on that n so now I don't know what's the problem on the physical keyboard... [/FONT]

    [FONT="]- As of now I'm using the OSK for typing the letters that don't work but I want a proper solution for this... [/FONT]
    [FONT="]Plz give me some answers for this... [/FONT]
    [FONT="]- [/FONT]
    [FONT="]And if you need any more information of my laptop or have any questions please let me know... [/FONT]
    [FONT="][N if your wondering how I typed this then i'm using my work computer :P][/FONT]

    - Thanks to anyone who replies...
    Switch off the laptop, disconnect from mains, wait for a while and reset the battery with a small paper clip, there's a pinhole at the back of the laptop, insert the paper clip for a short period of time.
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 3
    Windows 10
       2 Weeks Ago #5

    brummyfan said: View Post
    Switch off the laptop, disconnect from mains, wait for a while and reset the battery with a small paper clip, there's a pinhole at the back of the laptop, insert the paper clip for a short period of time.
    Are you sure this will work?? How will resetting the battery fix issues with the keyboard?? I don't want to mess up my battery or create any new problems without knowing for sure if it will fix the problem...
      My System SpecsSystem Spec


  6. Joined : Nov 2016
    Posts : 1
    Windows 10
       2 Weeks Ago #6

    Hi people! Im having the same problem as you (W E R, TAB, W.KEY, Z)
    Typing on OSK. Help
      My System SpecsSystem Spec

  7.    2 Weeks Ago #7

    NoDi522 said: View Post
    Hi people! Im having the same problem as you (W E R, TAB, W.KEY, Z)
    Typing on OSK. Help
    And when you tried another keyboard what happened?
      My System SpecsSystem Spec


  8. Joined : Nov 2016
    Posts : 3
    Windows 10
       2 Weeks Ago #8

    NoDi522 said: View Post
    Hi people! Im having the same problem as you (W E R, TAB, W.KEY, Z)
    Typing on OSK. Help

    That's almost the same as my problem!! Did this happen to you after downloading the Anniversary Update?? What other solutions did u try? Did u try System Restore and/or updating the keyboard drivers?? Someone had also suggested on another forum to rollback the latest keyboard driver and then to check if the keys are working (I haven't tried this yet). So maybe u could try these in the meantime n c which option works for u...
    Last edited by Singularity93; 2 Weeks Ago at 23:24.
      My System SpecsSystem Spec


 


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