1. Join Date : Nov 2016
    Posts : 2
    Windows 10
       3 Weeks Ago #1

    External speakers are not detected properly


    Hello. I have an Asus UX31LA laptop, on which I just did a fresh install of windows 10. I have all the latest drivers from Asus. The problem is that the external usb speakers are not detected properly. The sound is coming out just fine and the Smart Audio software detects them when I plug/unplug the jack but aren't showing up as a separate playback device. Therefore the volume cannot be adjusted individually for each playback device. I did reinstall the drivers, I went to Sound and checked Show disconnected devices. They won't show up in playback devices.
      My System SpecsSystem Spec


  2. Join Date : Jan 2014
    Inverness
    Posts : 619
    Win 10
       3 Weeks Ago #2

    Usually, there are no drivers for USB speakers. Just plug and play. Windows only allows one default audio playback device so you can't change volume for the USB speakers and the internal speakers at the same time.

    RIGHT click on the start icon (windows) on the lower left and then LEFT click on Control Panel. Click on Hardware and Sound and finally Sound, Playback panel. That should show what is set as default playback device. When you use a USB device it DOES NOT use the internal sound card. It takes digital audio and converts in inside the USB device.
      My System SpecsSystem Spec


  3. Join Date : Nov 2016
    Posts : 2
    Windows 10
       3 Weeks Ago #3

    The problem is that they are not detected as a separate audio device, like say a pair of headphones. The speakers have a 3.5 mm headphone jack and use the USB port only for power. When I insert the jack, sound do comes out through them but the system thinks that they are the internal speakers of the laptop. So it uses the same volume level, which for the external speakers is too loud compared to the laptops own speakers. What I want is for the system to see the headphone jack separate from the internal speakers and use different volume levels for the two devices. Such a thing I know is possible because is worked on Windows 8.1.
      My System SpecsSystem Spec


  4. Join Date : Jan 2014
    Inverness
    Posts : 619
    Win 10
       3 Weeks Ago #4

    This is a different issue than what was reported.

    Does headphones appear as a separate device? The PC doesn't know any difference in what device is plugged into the headphone jack.

    Do you have the correct sound driver installed or are you only using the generic, basic function, Windows installed High Definition Audio? If its not the actual sound hardware driver, that is the first step in trying to correct the problem. The generic High Definition driver may not have all the detection properties that the hardware driver does, and what was probably used in Win 8.1.
      My System SpecsSystem Spec


 


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