New
#1
USB device - Windows install old driver for Canon scanner (Code 43)
I recently updated to the new Win 10 build on two computers. After installation the USB Scanner (Canon 5600F) is not recognised, it worked fine in the previous build of Win 10 on both units. Windows has installed an old driver (dated 2006), but when I try to update to Canon's own driver (dated 2015), windows tells me the "best driver for this unit is installed" and refuses to update it. Details below - can anyone help please?
The error message I get in device manager is
"Windows has stopped this device because it has reported problems. (Code 43)A request for the USB device descriptor failed."
The events are:
Device USB\VID_0000&PID_0002\7&13f2a09a&0&1 was configured.Driver Name: usb.infClass Guid: {36FC9E60-C465-11CF-8056-444553540000}Driver Date: 06/21/2006Driver Version: 10.0.14393.0Driver Provider: MicrosoftDriver Section: BADDEVICE.Dev.NTDriver Rank: 0xFF0000Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILUREOutranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000Device Updated: falseParent Device: USB\VID_0409&PID_0058\6&3c69614&0&2