Page 1 of 2 12 LastLast

  1. Joined : Sep 2016
    Posts : 15
    win10
       25 Oct 2016 #1

    Unable to get Win10 to recognize EPSON 4870 Photo Scanner


    I have thus far been able to get my 4870 scanner working. I have tried the EPSON recommended drivers for Win10 and several versions of Vuescan. The drivers seem to install OK but as soon as the install completes an error message appears stating that there is no scanner attached. If anyone has had a similar problem and gotten it resolved I'd sure like to know how you did it...

    thanks
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 43
    Windows 10
       25 Oct 2016 #2

    To determine plug and play device detection, you need start in Device Manager
    > Do you see Device Manager refresh as you plug/unplug the scanner from the port? (Of course, scanner should also be turned on)
    > When plugged in the device should appear under Imaging Devices or an Other Device category. Do you see a device appear in either when the usb cord is plugged into the port?
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 15
    win10
       25 Oct 2016 #3

    ComputerGeek said: View Post
    To determine plug and play device detection, you need start in Device Manager
    > Do you see Device Manager refresh as you plug/unplug the scanner from the port? (Of course, scanner should also be turned on)
    > When plugged in the device should appear under Imaging Devices or an Other Device category. Do you see a device appear in either when the usb cord is plugged into the port?
    Yes...when the scanner is plugged in the OTHER DEVICES icon appears and underneath that is an EPSON SCANNER icon with a yellow exclamation point.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Melbourne
    Posts : 198
    Win 10 Pro X64
       25 Oct 2016 #4

    Check if your Windows Image Acquisition service is set to Automatic start
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 15
    win10
       25 Oct 2016 #5

    shimshom said: View Post
    Check if your Windows Image Acquisition service is set to Automatic start
    It was set to manual. I changed it to auto and restarted but still get the error message?
      My System SpecsSystem Spec


  6. Joined : Apr 2015
    Posts : 43
    Windows 10
       25 Oct 2016 #6

    Good news is Windows detects the hardware.

    Bad news is when Windows goes searching on its own, it doesn't find what it thinks is a compatible driver. (That's why it appears in Device Manager as an "Other Device")

    Hopefully good news. I found this old thread How to Install Old Epson Perfection 1200 Scanner in Windows 10. Good news is the driver file Epson gives for your 4870 is the same the one for the 1200. So try those same instructions (you can skip download/install part as you've already installed the file)
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    UK
    Posts : 1,145
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       26 Oct 2016 #7

    ComputerGeek said: View Post
    Good news is Windows detects the hardware.

    Bad news is when Windows goes searching on its own, it doesn't find what it thinks is a compatible driver. (That's why it appears in Device Manager as an "Other Device")

    Hopefully good news. I found this old thread How to Install Old Epson Perfection 1200 Scanner in Windows 10. Good news is the driver file Epson gives for your 4870 is the same the one for the 1200. So try those same instructions (you can skip download/install part as you've already installed the file)
    Good luck with my old Perfection 1200 fix. My 1999 scanner which is 'unsupported' according the Epson still works fine in Windows 10!
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 15
    win10
       26 Oct 2016 #8

    Steve C said: View Post
    Good luck with my old Perfection 1200 fix. My 1999 scanner which is 'unsupported' according the Epson still works fine in Windows 10!
    Well, I religiously followed the instructions - several times - and the drivers never installed. I then tried several variations on the theme but still no joy.

    There must be something basic wrong but I haven't been able to figure it out.

    I got my ASUS D2X sound card installed without a hiccup but I may have met my Waterloo with the 4870.

    I do appreciate the help...
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    UK
    Posts : 1,145
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       26 Oct 2016 #9

    Does the driver file epson12180.exe run OK and does the unzipped setup.exe file run and install the driver? You could try running the installer as an administrator and in Windows 7 compatibility mode since it's quite old. Also check you are plugging the scanner directly into the PC and not via a hub. Check connecting too via different USB ports in case you have a hardware issue.
      My System SpecsSystem Spec


  10. Joined : Apr 2015
    Posts : 43
    Windows 10
       26 Oct 2016 #10

    I believe by default Epson unzips into folder C:\Epson. Won't hurt to unzip into that folder again.

    Use DevMgr to Update Driver again->"Browse my Computer". This time Browse to the C:\Epson folder. Make sure "include Subfolders" is checked. Click next. Any better luck?
      My System SpecsSystem Spec


 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved How to Install Old Epson Perfection 1200 Scanner in Windows 10
I've been experimenting with Windows 10 using a VM (VirtualBox) before upgrading. One challenge has been to see if I could get my old 1999 Epson Perfection 1200 scanner working in Windows 10 since Epson do not provide any 64 bit drivers. I...
Drivers and Hardware
Epson Perfection Scanner 2480 driver
Hope this may be of help to someone.:) The following file/driver enabled me to run a 2480 scanner in windows 10 64bit Epson Perfection 24803.0u It is Version 3.0u Make sure you remove all previous drivers for the scanner, then...
Drivers and Hardware
Solved Epson Perfection 1640SU scanner
Hi, has anyone been able to get the Epson Perfection 1640SU scanner to work with Windows 10 64bit
Drivers and Hardware
EPSON Stylus Office BX300F - Scanner Driver
Have got an EPSON Stylus Office BX300F. I can still print but the Scanner part has stopped since I upgraded to Windows 10. I have been on the Epson site and got new Drivers for Printer ok. Nothing for the scanner. This is an all in one...
Drivers and Hardware
Software/Drivers for Epson Perfection 1670 scanner using Win 10
Does anyone know of any software/drivers that will work with an Epson Perfection 1670 scanner using Windows 10 ? There is none on the Epson website listed for Windows 10. Jack
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:01.
Find Us
Twitter Facebook Google+



Windows 10 Forums