1. Joined : Oct 2016
    Posts : 2
    Windows 10
       24 Oct 2016 #1

    USB Keyboard and Mouse not working after PC attempted to fix HDD error


    Last night when I shut down my PC I came back to it an hour later to find the fans still running and the lights still on so I pressed the reset button to try shutting it down again, it got a BSOD as soon as it started up again but then it rebooted fine after than and I shut it down at the log in screen
    Then this morning when I turned it on I logged it fine and went to make a coffee while it loaded but came back to find that it had frozen and was not working so I reset it
    This time it loaded fine and everything was working but it gave me a warning that there was an error with the HDD and needs to restart to fix it so I restarted it, waited for it to fix the problem and then it got to the log in screen but my keyboard and mouse no longer work.
    I tried them in different ports and tried a different keyboard but they did not work either (interestingly I tried a USB number pad that did work but obviously only typing numbers doesn't help me log in)
    I googled the issue with my windows tablet and found people with similar problems managed to fix it by forcing the PC to go into the recovery menu and then doing a system restore so I tried that
    I got into the recovery menu (the keyboard and mouse worked fine in the recovery menu so the USB ports and devices clearly work) and attempted to do a system restore but I only had 2 restore points available and both of them did not complete successfully and gave me this error code (0x800700b7)

    Any ideas how to fix this? I'm guessing the issue is with the drivers but also probably something is wrong with the HDD. I see in the recovery menu there is an option to reset the PC and reinstall windows which I assume might help but would I lose any files? I'm going to buy an SSD to replace the HDD so my main goal is to at least be able to access the files on the HDD and back them up but preferably I would like to be able to use my PC while waiting for the replacement SSD
      My System SpecsSystem Spec

  2.    24 Oct 2016 #2

    Hi...
    I'd boot from a repair CD. If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc. Use a 32 or 64 bit system to match the problem PC. Insert a blank CD-R and it'll create it. Then boot from the repair CD on the problem computer.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 2
    Windows 10
       24 Oct 2016 #3

    waltercarroll said: View Post
    Hi...
    I'd boot from a repair CD. If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc. Use a 32 or 64 bit system to match the problem PC. Insert a blank CD-R and it'll create it. Then boot from the repair CD on the problem computer.
    Thanks for the reply
    I do not have a disc drive in my PC or my Windows tablet, can this be done with a USB stick? also I'm on Windows 10 not Windows 7
      My System SpecsSystem Spec


  4. Joined : Sep 2015
    Posts : 203
    Windows 10 Home
       24 Oct 2016 #4

    If you have access to another computer, here is a guide to create a USB Recovery Drive. You can also use a Windows 10 installation USB.


    Recovery Drive - Create in Windows 10 - Windows 10 Forums


    To recover your files, use Kyhi's Bootable Rescue Disk. It's like a live version of Windows. Just download the ISO and exract to your flash drive. Boot from the rescue disk and backup all your personal files.


    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My System SpecsSystem Spec


 


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