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  1. Join Date : Oct 2016
    Posts : 8
    Win 10
       10 Oct 2016 #1

    No sound & speakers missing in Playback Devices


    I have no sound on my new Windows 10 PC.
    Things I've tried:
    1) Uninstalled and reinstalled sound drivers with multiple restarts
    2) Checked power is connected
    3) Checked speakers are connected via the green jack
    There's another fix I was trying in the Playback Devices window but when I look there, my speakers aren't even displayed.

    Click image for larger version. 

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    Thanks.
      My System SpecsSystem Spec


  2. Join Date : Oct 2014
    Posts : 1,302
    W10 Pro + W10 Preview
       10 Oct 2016 #2

    Open Settings, then Devices...is it Bluetooth?....if not click on Connected Devices, then Add Devices.
    Attached Thumbnails Attached Thumbnails blue.PNG  
      My System SpecsSystem Spec


  3. Join Date : Oct 2016
    Posts : 8
    Win 10
       10 Oct 2016 #3

    This is the only thing which appears when I click 'add device'. The speakers aren't Bluetooth and work fine with my other PC which is Win 7. Nice sig btw.

    Click image for larger version. 

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      My System SpecsSystem Spec


  4. Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 3,003
    Windows X (various flavours)
       10 Oct 2016 #4

    Hi RC!

    You don't have drivers for sound card. Only HDMI connection is shown.

    What motherboard do you have? There is a reason, you can put all your hardware data in your profile - it's a lot easier to give advice.
      My System SpecsSystem Spec


  5. Join Date : Oct 2014
    Posts : 1,302
    W10 Pro + W10 Preview
       10 Oct 2016 #5

    See attachment....click on sound on Taskbar.....on right side top ^....click on arrow as shown....any other options?
    Attached Thumbnails Attached Thumbnails sp.png  
      My System SpecsSystem Spec


  6. Join Date : Oct 2016
    Posts : 8
    Win 10
       10 Oct 2016 #6

    AndreTen said: View Post
    Hi RC!

    You don't have drivers for sound card. Only HDMI connection is shown.

    What motherboard do you have? There is a reason, you can put all your hardware data in your profile - it's a lot easier to give advice.
    Hi! Device manager says my sound card drivers are up to date though? I have updated my system specs.
      My System SpecsSystem Spec


  7. Join Date : Oct 2016
    Posts : 8
    Win 10
       10 Oct 2016 #7

    dencal said: View Post
    See attachment....click on sound on Taskbar.....on right side top ^....click on arrow as shown....any other options?
    Unfortunately there is not even an arrow there.

    Click image for larger version. 

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      My System SpecsSystem Spec


  8. Join Date : Oct 2014
    Posts : 1,302
    W10 Pro + W10 Preview
       10 Oct 2016 #8

    Can only suggest you check all connections on both computer and speakers....try removing them all and reinstalling.
      My System SpecsSystem Spec


  9. Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 3,003
    Windows X (various flavours)
       10 Oct 2016 #9

    RC 1832 said: View Post
    Hi! Device manager says my sound card drivers are up to date though? I have updated my system specs.
    Are you sure the drivers are for your ASUS Xonar? Because in your picture above there is output to your HDMI (AMD graphic card), which can be used for connection to TV (mostly).

    Did you install drivers from ASUS: www.asus.com/Sound-Cards/Xonar_DGX/HelpDesk_Download/ pick drivers for WIN 10 64bit.

    If you already installed those drivers, uninstall them and reinstall, if nothing changes, try with Revo uninstaller.

    Edit: you have great sound card on your motherboard. You can remove your PCI-e card and use integrated... If you disabled it, you maybe connected your speakers with integrated output...
      My System SpecsSystem Spec


  10. Join Date : Oct 2016
    Posts : 8
    Win 10
       10 Oct 2016 #10

    AndreTen said: View Post
    Are you sure the drivers are for your ASUS Xonar? Because in your picture above there is output to your HDMI (AMD graphic card), which can be used for connection to TV (mostly).

    Did you install drivers from ASUS: www.asus.com/Sound-Cards/Xonar_DGX/HelpDesk_Download/ pick drivers for WIN 10 64bit.

    If you already installed those drivers, uninstall them and reinstall, if nothing changes, try with Revo uninstaller.

    Edit: you have great sound card on your motherboard. You can remove your PCI-e card and use integrated... If you disabled it, you maybe connected your speakers with integrated output...
    I uninstalled with Revo then reinstalled the drivers. My speakers actually show in 'Playback devices' now but still no sound.

    Is your suggestion to now remove the Asus card entirely and use the integrated card?
      My System SpecsSystem Spec


 
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