identify unknown device


  1. Posts : 13
    Windows 10
       #1

    identify unknown device


    hi, I performed a fresh install of w10 on my sisters HP DV6 laptop, everything works but device manager shows 1 unknown device, is there anyway to find out what it is, I've installed all the drivers from the manufacturer
      My Computer


  2. Posts : 4,224
    Windows 10
       #2

    Go into DevMgr, open unknown device, click on properties, open the Details tab, then post the values you find in the Hardware IDs field. For example, for an OCX Vertex 3 drive on my system, here's what I get:
    identify unknown device-ov3-hwids.jpg
    Let us know what you find when you do likewise. (Hint: you can search on this information in Google to identify devices yourself, too.)
    HTH,
    --Ed--
      My Computers


  3. Posts : 487
       #3

    If you go to Control Panel > Devices and Printers sometimes it will show a device with a yellow warning symbol. If that's the case, right-click and go to 'Troubleshoot'. Follow the on-screen prompts.

    But in your case, the unknown device is probably something called 'HP ProtectSmart Hard Drive Protection'. See the following link for details and download links:

    HP PCs - HP 3D DriveGuard Is Displayed as an Unknown Device (ACPI\HPQ0004 or ACPI\HPQ6007) After Upgrade to Windows 10 Has Completed | HP® Customer Support
      My Computer


  4. Posts : 13
    Windows 10
    Thread Starter
       #4

    I've found out it was some sort of HDD Guard
      My Computer


  5. Posts : 4,224
    Windows 10
       #5

    Nice catch, Arc1020. Sounds like you've been there before! Thanks!
    --Ed--
      My Computers


 

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