1.    03 Sep 2016 #1
    Join Date : Mar 2016
    vancouver bc
    Posts : 12

    Since win 10 anniversary update My Logitech web camera fails to work.

    My new Logitech HD720 webcam ( 10 months old) that uses USB and sits on top of my laptop worked great under windows 10 .. but since the July 29th / 30th windows 10 anniversary upgrade my web cam doesn't work at all ..

    ..it recognizes the hardware but won't display an image . .I have reinstalled the Logitech software but it still fails to work ..

    I'm sure I read somewhere that this is a legitimate issue and unless you 'tweak the registry' the webcam won't work until windows 10 does another future upgrade to fix this problem ...

    Ideas ??
      My System SpecsSystem Spec

  2.    03 Sep 2016 #2
    Join Date : Aug 2015
    Posts : 184
    Win 10 Pro X64

    It's a known problem with the AU and you should be able to fix it using this guide

    Fix webcam doesnt work in Windows 10 Anniversary Update
      My System SpecsSystem Spec

  3.    04 Sep 2016 #3
    Join Date : Mar 2016
    vancouver bc
    Posts : 12

    followed the instructions to the letter ..and still does not work .. get this error captured to view ...

    Attached Thumbnails Attached Thumbnails FullSizeRender.jpg  
      My System SpecsSystem Spec

  4.    04 Sep 2016 #4
    Join Date : Mar 2016
    vancouver bc
    Posts : 12

    found this as well on the Logitech site :
    Dear Community Members,

    Thank you for your inquiry. We are sorry that you’re experiencing an issue with your Logitech webcam.

    We have discovered that this is linked to a change Microsoft made in the Windows 10 Anniversary Edition where support of compressed MJPG and H.264 streams for webcams was dropped.

    Microsoft is working on an update to address the issue, but at this time we do not have an estimate for when it will be available. We will provide updates on this forum page as we learn more:


    Warm regards,
    Community Admin
      My System SpecsSystem Spec

  5.    04 Sep 2016 #5
    Join Date : Jun 2016
    Posts : 1,361
    Win10 1607

    Alot have found the issue is only with the Logitech Software too, as the Built in Camera App for Win 10 still works for example for many built in Cams , not sure about your one though.

      My System SpecsSystem Spec

  6.    05 Sep 2016 #6
    Join Date : Aug 2015
    Posts : 23
    Windows 10Pro x64

    There is a temporary registry fix for this problem reported on this page [scroll to bottom of article]

    HTML Code:
    Sorry, This may be the same "solution" as posted by "Shimshom" but with a different link
    Last edited by brotherboard; 05 Sep 2016 at 14:30. Reason: possible duplicate "solution"
      My System SpecsSystem Spec


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