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  1. Join Date : Mar 2016
    Posts : 1
    Windows 7 and Windows 10
       08 Mar 2016 #741

    Hey guys, just wanted to touch base on a few audio issues mentioned with the Realtek drivers. I myself have gone through 7 or so motherboards, 3 CPU's, 3 sets of RAM, 3 PSU's, and a few HDs/SSD's to see if the audio would work properly. Oh and 2 sets of speakers, and this was tested on items that were working perfectly fine on my previous build (previous PSU, speakers, HD/SSDs). I have disabled any power saving features, speedstep, and anything that would adjust power.

    To start off, this was tested on what's listed above, and on Win7/10. I did multiple order installations of drivers/windows updates too, but no difference. Windows default audio drivers work perfect. Whenever I install realtek drivers, OR the audio drivers from the correct support page for my board, the issue is there.

    The issue (see bottom to pull issue up right away):
    Anytime with realtek audio drivers installed, whenever an audio channel opens (Volume mixer window), or audio plays, it cuts out the first split second and has a weird pop to it through my speakers. This happened on all what I've tested above. I have tried running my CPU at 100% speed, and I'm not even OC'd. Everything is at stock and has been swapped. Never had any BSODs or any other issues throughout all the swaps I did. Everything worked and only gave the audio issues w/ realtek drivers. Yes all other drivers are updated and BIOS. I also ran the bare minimum with the audio drivers, without a GPU, one ssd, etc etc, and same issue.

    I was reached out to by an Asus representative on the forums whom replicated the issue for me and showed me in two videos from their end. I confirmed it was the issue I was experiencing. They've been "working" on this for a couple months now, but nothing. It has been confirmed it's an issue by myself, Asus, and plenty of others. I have been speaking to Nestor from Asus support whom has replicated it.

    Also, one forum post was odd. Two guys had the same set up. One with audio issue, one without. The one without took a clone of his buddies system, put it on his own, then his PC had audio issues. Clearly we can see this issue relates to drivers/installation. I've done the bare minimum of installation though and still had errors. I went through multiple swaps of all hardware - same issue. I bought a new SSD, same issue.

    maximus viii audio issues, big thanks to rog community - Page 2

    see ondersman's post.

    Also, here is a gmail download link of the two videos w/ audio that Bahz sent me.
    Asus Audio
    rtkdriver.avi shows audio issue, inbox.avi is normal working audio with windows default audio drivers.

    OR USE TO VIEW

    Audio Issue replicated by Asus, also what I experience:
    https://drive.google.com/file/d/0B2i...RucDlBZm8/view

    What audio should sound like (Windows default audio drivers only, for this board):
    https://drive.google.com/file/d/0B2i...VQamRlRms/view

    Anyone know what can be done? I've done all I can think of as well as many others.

    Thanks!
      My System SpecsSystem Spec


  2. Join Date : Jul 2015
    Posts : 25
    Windows 10 Pro, 8.1 Pro, 7 Ultimate
       08 Mar 2016 #742

    wiggly1uk2000 said: View Post
    You are most welcome. I'm so glad it seems to be helping. I'll keep my fingers crossed that it turns out to be a permanent cure!
    As a follow-up, I had the audio jump once since I changed the communications setting, so I'm no longer sure it's a permanent fix. It definitely hasn't happened as frequently as it used to though. It's been harder to repeat than before.
      My System SpecsSystem Spec


  3. Join Date : Jul 2015
    Posts : 38
    Windows 10 Pro
       09 Mar 2016 #743

    vfoster said: View Post
    As a follow-up, I had the audio jump once since I changed the communications setting, so I'm no longer sure it's a permanent fix. It definitely hasn't happened as frequently as it used to though. It's been harder to repeat than before.
    Well at least it may provide a clue as to the ultimate cause. Perhaps if Realtek and Microsoft can get their heads together they might finally get to the bottom of it. I've exclusively used S/PDIF digital output for a number of years (connected to an A/V receiver). I don't know if that makes a difference to this particular issue but if you have the equipment to try it then it might be another useful step in the diagnostic process. Also, playing around with the Default Format and Enhancements options in sound settings might be worth a try. You can always go back to the defaults if it doesn't help.
      My System SpecsSystem Spec


  4. Join Date : Oct 2013
    Posts : 16,448
    64-bit Windows 10 Pro build 14971
       09 Mar 2016 #744

    New Realtek HD audio 6.0.1.7756 available from Microsoft Update Catalog. See first post for more details.
      My System SpecsSystem Spec


  5. Join Date : Jan 2016
    Posts : 5
    Windows 10 Home 64-bit
       09 Mar 2016 #745

    What is the the difference between the sst and non sst versions?
      My System SpecsSystem Spec


  6. Join Date : Nov 2015
    Posts : 52
    Windows 10
       09 Mar 2016 #746

    Should I update the drivers from the links in the sticky threads or let Windows update them by itself?
      My System SpecsSystem Spec


  7. Join Date : Jul 2014
    Serbia
    Posts : 7,124
    All kinds
       10 Mar 2016 #747

    doriandiaconu said: View Post
    Should I update the drivers from the links in the sticky threads or let Windows update them by itself?
    If you don't have any problems don't change them just for the sake of changing. There's usually not much of a change.
      My System SpecsSystem Spec


  8. Join Date : Mar 2015
    Stockport UK
    Posts : 1,120
    Wndows 10 x64 Home
       11 Mar 2016 #748

    Realtek have released two new builds today
    7764
    ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win8_WHQL.zip

    and 7765
    ftp://ftp3.realtek.com.tw/Realtek/Ge..._Win7_WHQL.zip


    username : spcust
    password : hwwk758z

    The only difference seems to be that build 7764 doesn't support Windows 7 whereas 7765 does.
      My System SpecsSystem Spec


  9. Join Date : Oct 2013
    Posts : 16,448
    64-bit Windows 10 Pro build 14971
       11 Mar 2016 #749

    Thank you. First post updated.
      My System SpecsSystem Spec

  10.    11 Mar 2016 #750

    any working link to the 7764 64bit, the one on the first post doesn't work.
    no ftp's also, they never work
    thanks
      My System SpecsSystem Spec


 


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