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  1. Joined : Apr 2016
    Posts : 110
    Windows 10 Professional x64
       1 Week Ago #1611

    @Showbiz, considering the Hardware Ids of your sound interface, I would say the Realtek HD Audio driver does not apply here, unless the hardware IDs were changed upon driver installation, which I doubt.

    It's sound, it's Realtek, but I suppose not everything in that category requires the HD Audio driver.

    The reason why you see it installed despite having uninstalled the program is because the Microsoft Update Catalog has it too, and Windows Update probably downloaded and installed it automatically.

    If I were you I would keep it as it is, as it seems to be the latest version, according to the MUC. There are more recent versions around, but they likely don't apply to your hardware.
      My System SpecsSystem Spec


  2. Joined : Sep 2015
    Posts : 2,271
    Windows 10 Pro 64-bit 1607 (AE build 14393.447)
       1 Week Ago #1612

    Well, I have seen it before, some audio cards can look like they are a Realtek device and you can even install Realtek drivers, but they don't work as expected (most common symptom is to see the audio level change when playing a sound but no sound comes out of the speakers). A hardware examination with Aida64, Speccy or similar utility reveals that they are from another manufacturer (such as VIA HD audio) and once you install the proper drivers from manufacturer's site they are working flawlessly. So when in doubt, use Aida64 to identify your hardware and make sure you install appropriate drivers. At this point I would like to remind you that if there is no Windows 10 driver, use Windows 8 or 7 driver. In worst case (32-bit or 64-bit systems) install the Vista driver. In even worse case (32-bit only) install the Windows XP driver, it does work in Windows 10 32-bit, I have done it. Of course the higher Windows version the better compatibility-wise.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #1613

    f14tomcat said: View Post
    @Showbiz, when you uninstalled your driver, did you also check this box to delete the driver software from your machine? Are you running a Dell XPS 13? You have no system specs so it's hard to know what we're dealing with. For some reason, this new driver, may not be compatible with your machine.

    Attachment 111236
    No, come to think of it I don't remember ticking that uninstall box..

    Yes, sorry - I am running a Dell XPS 13 9343 laptop.
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #1614

    NovHak said: View Post
    The reason why you see it installed despite having uninstalled the program is because the Microsoft Update Catalog has it too, and Windows Update probably downloaded and installed it automatically.
    If I were you I would keep it as it is, as it seems to be the latest version, according to the MUC. There are more recent versions around, but they likely don't apply to your hardware.
    Yes, this makes sense although I'm still a little confused. There's even a link to Realtek Audio drivers on the Dell driver support page, and as mentioned, they failed as well:

    Support for XPS 13 9343 | Dell US
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #1615

    spapakons said: View Post
    So when in doubt, use Aida64 to identify your hardware and make sure you install appropriate drivers. At this point I would like to remind you that if there is no Windows 10 driver, use Windows 8 or 7 driver. In worst case (32-bit or 64-bit systems) install the Vista driver. In even worse case (32-bit only) install the Windows XP driver, it does work in Windows 10 32-bit, I have done it. Of course the higher Windows version the better compatibility-wise.
    OK so you're saying to install Aida64 and double check I actually have a Realtek Audio Device?
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    Arnold, MD
    Posts : 16,439
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       1 Week Ago #1616

    Showbiz said: View Post
    OK so you're saying to install Aida64 and double check I actually have a Realtek Audio Device?
    Or Speccy Speccy - Free Download - Piriform
      My System SpecsSystem Spec


  7. Joined : Mar 2015
    Stockport UK
    Posts : 1,120
    Wndows 10 x64 Home
       1 Week Ago #1617

    f14tomcat said: View Post

    I agree, Speccy will be the most user friendly for you Showbiz.
    Then click on the Audio option on the left of the screen and post a screenshot.
      My System SpecsSystem Spec


  8. Joined : Oct 2014
    Arnold, MD
    Posts : 16,439
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       1 Week Ago #1618

    DooGie said: View Post
    I agree, Speccy will be the most user friendly for you Showbiz.
    Then click on the Audio option on the left of the screen and post a screenshot.
    Also, with Speccy you can save all info to a text file on your desktop. From it, you can copy/paste the exact info into your system specs here on Tenforums (hint, hint ).
      My System SpecsSystem Spec


  9. Joined : Nov 2016
    Posts : 24
    Windows 10
       1 Week Ago #1619

    DooGie said: View Post
    I agree, Speccy will be the most user friendly for you Showbiz.
    Then click on the Audio option on the left of the screen and post a screenshot.
    Click image for larger version. 

Name:	Screenshot (3).png 
Views:	9 
Size:	757.0 KB 
ID:	111310
      My System SpecsSystem Spec


  10. Joined : Mar 2015
    Stockport UK
    Posts : 1,120
    Wndows 10 x64 Home
       1 Week Ago #1620

    Showbiz said: View Post
    Click image for larger version. 

Name:	Screenshot (3).png 
Views:	9 
Size:	757.0 KB 
ID:	111310
    Right, now go to File at the top left side and select Save as Text File. Then you can post it here.
      My System SpecsSystem Spec


 


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