No keyboard response once w10 boots up

meebers · 26 Apr 2015

10061 installed now over a week. Today, during boot, I typed in my Pin and went to the desktop. Now the KB will not respond to typing in several programs/apps. I use this machine with a SSD swap out between w8.1 and 10061. Put the Win8.1 ssd in and the keyboard responds as normal. Tried it 3 times, no luck. Even switch from wireless KB&Mouse to hard wired, no response from KB. I would try update to drivers, but can't do without KB response. Notice that it will allow me to type in PIN but then fails to respond.

meebers · 26 Apr 2015

Update: Resorted to a refresh on the computer. Keyboard works for sign in but no further. Under Device manager, shows 2 keyboards installed, 1 is PS2, the other is HID Keyboard device. Neither one will allow a disable, (greyed out) . uninstall either, will reinstall itself on boot. Enabled the on screen keyboard, it works but that is PITA. Tablet mode on/off no difference. Logitech support says no drivers needed

Slartybart · 27 Apr 2015

Try signing in with a password, there were issues in earlier releases with PINs (I think it was only related to MS account sign-ins, local account sign-ins did not have the issue - I could be wrong on that though)

You might also want to try creating a new user (local account) and NOT assign a PIN, only use a password. I don't know how far under he covers the PIN goes, so it might take a fresh profile to get around the issue.

meebers · 29 Apr 2015

I installed W10 10074 and that returned my KB back to normal.

Just would not work on 10061

Slartybart · 01 May 2015

Good to hear that you got it sorted.

meebers said:

I installed W10 10074 and that returned my KB back to normal.

Just would not work on 10061