1.    25 Apr 2015 #1
    Join Date : Mar 2015
    Posts : 85
    Windows 10 Pro x64

    10061 No graphics, now black screen w/ cursor in middle @ startup

    I just installed build 10061 on my laptop, after creating an ISO from the ESD file downloaded in the update and using it to make a clean install, when it rebooted and I went through OOBE, i then obviously went to install drivers, but when installing Intel graphics I got "This computer is not qualified to install the software" or something like that. I then tried to install via a .inf file from Intel's site, that didn't do anything. Then I just went to device manager--->Microsoft Basic Display Driver--->Update Driver , which did something, then the screen turned black. After about 20 mins, I forced it off with the power button and turned it on again, but sat at a black screen. No login screen or anything, just a black screen with a cursor.

    Before I tried the device manager->update driver route I also tried installing the drivers for the AMD graphic card in my laptop (my laptop is dual graphics) but that did nothing either. The display was otherwise unusable without a proper driver as half of it was shifted out of view.

    Any help appreciated
      My System SpecsSystem Spec

  2.    27 Apr 2015 #2
    Join Date : Mar 2015
    Posts : 85
    Windows 10 Pro x64

    Bumping this since there has been a development here: I noticed that when i install either 10056 or 10061, Windows Update starts installing the Intel graphics driver. That's great and all, seeing as Intel's installer itself doesn't work at all, but in the middle of the installation the screen goes black and the computer is unusable. Trying to identify a way to get my hands on that driver (Its the Intel HD graphics 5500 driver for 5th Gen. Intel Core processors) but coming up with nothing.

    Any help is greatly appreciated. I haven't been able to run any builds i've tried (10041,10049,10056,1061) on my laptop and now i'm fairly sure this is the issue. I can't stop windows update from installing the driver unless i disconnect from the internet, because you can't disable windows update in tech preview. I've tried disconnecting, setting it to "prompt me to restart" which is the only option besides "Automatic (recommended)" , then connecting, but it immediately tries to install the update, then black screen, unusable OS, have to reformat, etc.

    I'm thinking something along the lines of getting an RDP connection to the laptop from my desktop but somehow having the laptop disconnected from the internet, or blocking WU IP/servers in my router temporarily to allow a RDP link, then unblocking winupdate IP and updating / controlling via RDP which would maybe allow me to see what is going on on the laptop after the screen becomes unusable.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Windows 10 install stuck at black screen without cursor or anything
I tried updating from 8.1 to 10 from the iso and after a few reboots it just hangs at a black screen, what can i do now? Should i just reboot?
Installation and Setup
Black screen with cursor
My Windows 10 was running perfectly well for one full week. Then this morning I noticed it installed some update and after reboot the screen went black and the cursor appeared. I tried every thing but nothing helped. I cannot even access the...
General Support
10240 + Black Screen
This morning I turned on my HP All In One and the screen stays black. I had 10220 loaded but I don't know what happened until I went to this forum on my other system and discovered 10240 was released. If this is the cause what do I...
General Support
install from W7, runs for seconds then black screen with cursor
I lose explorer.exe shortly after logon. If I click on Firefox or other app, it comes up and stays up, but rest of the screen goes black. No issues at all with previous W7 install. HP Pavilion, not sure of all hardware particulars. Took HD to...
Installation and Setup
Black screen with flashing cursor when trying to install.
I've made three attempts to install Windows 10 on my desktop PC with no success. First with the WindowsTechnicalPreview-x64-EN-US.iso and then with my MSDN en_windows_technical_preview_for_enterprise_x64_dvd_5554079.iso. I'm using a 16 GB USB thumb...
Installation and Setup
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:22.
Find Us
Twitter Facebook Google+

Windows 10 Forums