1.    26 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 2
    Windows 10

    USB mouse not working Windows 10

    My mouse on windows 10 just sopped working the other day. The strange thing is, it works at the very beginning when launching windows. But then just stops responding; the red light from the tracker also turns off.

    When I go into the device manager I see a yellow triangle on HID compliant mouse. There it say Device Cannot Start (Code 10). I tried uninstalling the driver. Disconnected the mouse, reconnected - and it works! But at the same time I see windows is installing the driver. Once it installed the driver and detected the mouse model, the mouse stops working again. I tried uninstalling USB drivers, rebooting PC - same problem.

    I also installed Driver Toolkit program. There it detects problems with Renesas Electronic USB 3.0 Host Controller (ADB Interface) and SteelSeries HID Device (Human Interface Devices). I assume the last is something to do with my mouse, because the model of the mouse is Steelseries Kana.

    I tried downloading drivers for the last two online - nothing helps.

    I also tried doing system restore. Didn't help. Honestly, don't want to do factory reset.

    The problem started after I just went out without switching off my laptop, when I returned and waked it up, the problem started the one I am describing.
      My System SpecsSystem Spec

  2.    26 Jun 2016 #2
    Join Date : Jul 2014
    San Jose, California
    Posts : 1,871
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    suggest that you use USB2.0 port for mouse instead.
      My System SpecsSystem Spec

  3.    26 Jun 2016 #3
    Join Date : Aug 2014
    Forever West
    Posts : 2,175
    Win10 Home and Pro, Win7 Home, Linux Mint

    Same here. I've seen some issues with using older USB Thumb drives, mice and printers on USB 3.0 ports instead of USB 2.0 ports, have a few Thumb drives with the issue. The USB 3.0 ports may be backward compatible with USB 2.0 but not all slightly older devices don't work in the USB 3.0 ports.
      My System SpecsSystem Spec

  4.    26 Jun 2016 #4
    Join Date : Jun 2016
    Posts : 2
    Windows 10

    Well, I guess I "solved" the problem. If you can call it solved.

    Don't know if it is USB 3 issue. I don't have USB 2 ports, all of them are USB 3 (I think). Other devices that are connected are working fine. It is just the mouse. I had this laptop for 3 years and never encountered this problem. Don't think I also made any device changes. Unless Windows did something for me by itself.

    First thing I did was restoring fresh install settings. Guess what, didn't help. Then I did complete fresh install, wiping all the files. And still the same yellow triangle and error code; mouse not responding. I mentioned that I went to the manufacturer website for the drivers. And as I said before, the mouse worked for a while and then stopped again. Interesting thing was that in device manager there was two HID compliant mouse entities, one of which didn't have a yellow triangle and the other did.

    Then I went to the control panel for the device troubleshooter. I started the troubleshooter, it detected the problem in HID compliant mouse, said it was fixing it and required a reboot. I rebooted and then I was receiving constant Blue Screen of Death. At the error panel it was saying there was an issue with wdf01000.sys. I tried launching in safe mode. But there all of my input devices weren't responding at all; keyboard, touchpad - dead.

    I decided to do factory reset. Went through that. Whadya you know - still the same error. I thought there was something with the bios or my PC all together was breaking.

    Anyway, I tried searching for my mouse drivers, this time not going to the manufacturer website but to some other website. And the problem was fixed! The drivers were kinda different from the earlier ones. I don't know if it was that I installed the different drivers from a different website, or did factory reset also helped.

    In short, seems everything is working fine now. But I still get a yellow triangle in the device manager and there is still two entities of HID compliant mouse. Kinda feels that the solution is temporary.

    I got a feeling that there is something with the BIOS. Right now I am restoring my Windows 10 installation. Who knows, the problem might come back.
      My System SpecsSystem Spec


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