Problem showing up in Reliability


  1. Posts : 125
    Ten
       #1

    Problem showing up in Reliability


    I have a critical error that is showing up in the Windows Reliability History that occurs a bunch of times a day. I am looking at the reports and it seems to be related to the Realtek audio. Here is a not from the WRH

    Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000
    Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a
    Exception code: 0x0eedfade
    Fault offset: 0x000bdae8
    Faulting process id: 0x1254
    Faulting application start time: 0x01d1c7cec99f2659
    Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report Id: a4a508f0-b549-411d-8deb-05021032bcc3
    Faulting package full name:
    Faulting package-relative application ID:

    My system is Windows 10 Pro 64-bit
    Asus Maximus VIII Hero (bios 1102)
    8GB memory

    The current Realtek driver installed is 6.0.1.7841 which I downloaded from the Microsoft update catalog. Once extracted I typically do not use the installer. My usual is
    Uninstall old driver completely, reboot.
    Check system for any leftovers and then use CCleaner.
    Once clear I just use the "search for driver from here" and it installs fine.

    This problem did not start till a while ago meaning two things;
    1 - the history only goes so far back so I cannot tell when it exactly started.
    2 - if I go by my grey matter (not reliable) I seem to remember that my WRH log was error free about the time of version 6.0.1.78XX beginnings. I think though can't be sure.

    So wondering if there is a fix for this? I could go and try various installs of older versions of Realtek, but that would not solve why it is occurring with newer drivers. I have a second identical system with same issue. I do have sound and I can open the Realtek control panel. Same driver on a Win8.1 system, but logs do not show this problem at all.

    Anyways, any thoughts on how to fix this would be great appreciated.
      My Computer


  2. Posts : 125
    Ten
    Thread Starter
       #2

    I found out how to fix this issue at the Asus website. Delete the file and Realtek still works. File is only loaded on Windows 10 machines as Windows 8.1 and 7 do not have the file installed.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:58.
Find Us




Windows 10 Forums