Second Monitor Screen Frozen after Update

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  1. Posts : 15,027
    Windows 10 IoT
       #11

    Can you post the make model of your docking station? What connections does it use on the laptop?
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  2. Posts : 15,027
    Windows 10 IoT
       #12

    If it connects to your laptop with only a USB cable, then it does have a GPU inside. If that is true, and based on what you posted above, its a driver issue.
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  3. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       #13

    Going to buy a VGA to mini VGA or Micro HDMI adapter today to to connect the monitor directly to the laptop and see if that works.
      My Computer


  4. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       #14

    Sorry missed your reply. The docking station is Asus 3.0 HZ-2 and it does connect to the laptop with a USB 3 cable.
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  5. Posts : 15,027
    Windows 10 IoT
       #15

    Ah, see that makes a big difference. It's not using pass-through. It has a USB to VGA graphics adapter in it. It's most likely a driver issue. You need to go to the ASUS support site for that device and look for a Windows 10 driver. A Windows 8 or 8.1 driver will likely work too.

    This link may not work, but I'll post it anyway, http://www.asus.com/US/Notebooks-Acc...Desk_Download/ I went ASUS Canada, Support, and pasted in Asus 3.0 HZ-2 in the search box. They have Windows 10 drivers listed for it.
      My Computer


  6. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       #16

    Thanks for that. Which of the 2 drivers should I download?
    Attached Thumbnails Attached Thumbnails Second Monitor Screen Frozen after Update-docking-drivers.png  
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  7. Posts : 15,027
    Windows 10 IoT
       #17

    If it was me I'd go for the newer one, top of the list.
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  8. Posts : 191
    Windows 10 Home 64-bit
    Thread Starter
       #18

    Unfortunately it's not that. My installed driver is a newer version.
    Second Monitor Screen Frozen after Update-download-message.png

    Back to the drawing board!
      My Computer


  9. Posts : 15,027
    Windows 10 IoT
       #19

    OK, windows must be installing a driver on its own, only its not working? I have to think about it for a bit, not sure what to do now?
      My Computer


  10. Posts : 15,027
    Windows 10 IoT
       #20

    Lizzy said:
    Hi again,
    don't know if this is relevant, when I go to Device Manager, under universal serial bus controllers there is an unknown usb device (set address failed). When I look at "general" says windows has stopped this device because it has reported problems (code 43). When I try to update driver it tells me - best driver is installed. Under "events" - could not be migrated.
    It means nothing to me but hopefully it does to you.
    Go back into device manager, find that device, and delete or uninstall it. Then reboot, cross your fingers, and hope it reinstalls OK.
      My Computer


 

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