New
#11
- have you tried the Windows Scan App - it's in the store..
- worked instantly with my Epson scanner..
- have you tried the Windows Scan App - it's in the store..
- worked instantly with my Epson scanner..
From the OP: My computer recently updated itself to Windows 10. (sounds like an initial 10 issue here ...)
Scan to file and having it show up on the computer in a folder or desktop means a perms issue to me if the software is finding the computer ok. I'd head in that direction, as you need perms to have the scanner send to the computer.
Support & Downloads
Win10 x64: MFC-J475DW
Win10 x32: MFC-J475DW
Uninstall all components of the device (note that the scanner might show up separately from the printer)
Discconnect the device
Restart the machine
Install the new software
- connect the device via USB when prompted.
Quick setup guide
I just found this thread up because I am having the same problem. Was there ever a solution?