If you want to try and troubleshoot the two scanners ...
Originally Posted by mobile1
Please describe what did not work means. Did they not install? Were they not seen by the system? There wasn't a way to scan something? or.... the motor and lights fired up, but there was no output?
Scanners are relatively simple devices - the rivers really only add bells and whistles and buttons. You can drive a scanner with a simple TWAIN driver.
Did either scanner appear in Device Manger as an unknown device?
Did either scanner appear in Devices and Printers as an unknown device?
Paste the string below into the address box of File Explorer
Control Panel\All Control Panel Items\Devices and Printers
I'm not on Win10 right now - this might not be correct, but take a look)
Is the Windows Feature Scan and fax turned on?
Right click Windows logon on taskbar,
select Programs and features
select Turn Windows features on or off (in the left pane)
check Scan and fax
There's bound to be a way to get a base TWAIN driver working.