DVD drive missing

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  1. Posts : 13
    Windows 10
       #1

    DVD drive missing


    Had NUMEROUS problems with Windows 10 and ran the reset program to reinstall Windows 10. Now, my DVD drive is shown in device manager but not in file manager so I cannot load all my software from disk. How do I get the DVD drive back so I can reloading TurboTax and other software apps?
      My Computer


  2. Posts : 134,237
    Windows 11 Pro (x64) 23H2 Build 22631.3296
       #2

    little2late0 said:
    Had NUMEROUS problems with Windows 10 and ran the reset program to reinstall Windows 10. Now, my DVD drive is shown in device manager but not in file manager so I cannot load all my software from disk. How do I get the DVD drive back so I can reloading TurboTax and other software apps?
    Try updating your DVD driver again......or look for new update .....from Dell.
      My Computers


  3. Posts : 1,366
    Windows 10 Pro x64
       #3

    Have you tried putting a disc in the drive? I believe a default setting in File Explorer is to hide empty drives. If it is showing in Device Manager, then it is being detected.

    If that fails, check in Disc Management to make sure it has a drive letter assigned.
      My Computer


  4. Posts : 134,237
    Windows 11 Pro (x64) 23H2 Build 22631.3296
       #4

    DeaconFrost said:
    Have you tried putting a disc in the drive? I believe a default setting in File Explorer is to hide empty drives. If it is showing in Device Manager, then it is being detected.

    If that fails, check in Disc Management to make sure it has a drive letter assigned.
    In File explorer under THIS PC It should show up....does not matter if its in use or not...:)
      My Computers


  5. Posts : 53
    10 Pro FCU
       #5

    OldMike65 said:
    In File explorer under THIS PC It should show up....does not matter if its in use or not...:)
    Mine don't when empty. I have two. D:\ and F:\

    DVD drive missing-2016-05-12-12_20_17-file-explorer.png
      My Computer


  6. Posts : 134,237
    Windows 11 Pro (x64) 23H2 Build 22631.3296
       #6

    Datapod said:
    Mine don't when empty. I have two. D:\ and F:\
    Here is my pic of THIS PC in file explorer.

    DVD drive missing-pc1.png

    In your pic, you were under Quick Access NOT This PC :)
      My Computers


  7. Posts : 53
    10 Pro FCU
       #7

    OldMike65 said:

    Here is my pic of THIS PC in file explorer.

    DVD drive missing-pc1.png

    In your pic, you were under Quick Access NOT This PC :)
    I take your point and stand corrected.

    I was looking at the drives listed in the expanded "This PC" column in the left pane. I failed to pay attention to what was on the right.

    Mia Culpa, thanks for pointing that out.
      My Computer


  8. Posts : 134,237
    Windows 11 Pro (x64) 23H2 Build 22631.3296
       #8

    Datapod said:
    I take your point and stand corrected.

    I was looking at the drives listed in the expanded "This PC" column in the left pane. I failed to pay attention to what was on the right.

    Mia Culpa, thanks for pointing that out.
    No problem ....just glad to help...take care, Mike. :)
      My Computers


  9. Posts : 13
    Windows 10
    Thread Starter
       #9

    I can't put anything in the drive. You can't open it externally (manually). If it was showing up in File Explorer, I could simply select "Eject" and it would open. It a 4 mo old Dell XPS 8900.

    The DVD/CD drive shows up in Device Manager but not in File Explorer. Not in Quick Access or This PC. Unfortunately, you can't "launch" it from Device Mgr. Can't load any software from CD until I get this $#@$%# fixed. NOTHING I've found by googling this problem has worked so far.
      My Computer


  10. Posts : 5,442
    Windows 11 Home
       #10

    Since after Reset all drivers are gone, try to update them, mainly those: Product Support | Dell US

    Chipset: Intel(R) Management Engine Interface Driver
    Chipset: Intel 100 Series Chipset Driver
    Serial ATA: Intel Rapid Storage Technology Driver and Management Console
      My Computer


 

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