Windows 10 HP Officejet Pro 8620 Will not print

Hi:

I agree with @Slartybart's advice, with the exception of allowing Windows to provide the driver.
I am no expert in Windows or hardware or drivers, but it has been my long experience over the years with HP printers and my limited experience with those devices under Win10 that it is probably advisable to obtain the software/drivers from HP.

I do NOT in any way disparage @Slartybart's suggestions, but I respectfully suggest that the HP drivers/downloads source is probably the best place to go for the most current, Win10-compatible drivers:

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


They offer both a basic driver package and the full package with all the bloatware.
They also have excellent tutorials and even demo videos.
And their phone support for in-warranty products is quite good.

I likewise did not find it necessary to uninstall KIS before installing my HP software. However, doing so would be a good idea, at least for troubleshooting purposes. If everything works OK with ESET NOD32 uninstalled, then that will narrow down the cause of the problem.

I agree with both @Slartybart and @play2mefish that the firewall or a related setting might be blocking the printing.
I know that to be the case with KIS -- there is a simple setting that needs tweaking. It might also be the case with ESET NOD32. Tweaking that setting (if it exists), or uninstalling it completely temporarily will help to tease that out.

Please let us know how it goes,
MM

I didn't scan over the full thread, however I have an Officejet Pro 8620 installed wireless and working perfect in Win 10. I used the drivers from the HP site. I have two desktops and one laptop (all Win 10) and it is working on all three.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

LOL.
Good point.
I've never had much faith that M$ would be very good at finding the right drivers for 3rd-party peripherals.
But everything is worth trying in this case.

This does seem very odd. I've always found HP printers/AIOs to install and run pretty painlessly under everything from XP to 10 (skipping H8). With my limited knowledge, I am stumped.

I guess it will turn out to be either something very simple or something very complicated.

I hope @robdam1001 will have a favorable status update for us.
Until then, the suspense is killing me.

MM

^^ Good finds! ^^

MM

*UPDATE: I installed the HP Officejet Pro 8720 with the exact same results. My W10 PC is unable to print. All other W7 PC's are able to print wirelessly to the 8720. I then uninstalled ESET NOD32 on my W10 PC. I rebooted. Same result; no printing. I'm truly at a loss on this.

Thank you for posting this. I tried all the listed steps and still not able to print EXCEPT when I ran the HP Print and Scan Doctor; at the conclusion of the scan, the app prompts me to print a test page from within the Scan Doctor and it is successful. I recall the 8620 being able to do this as well, however.

fireberd said:

I didn't scan over the full thread, however I have an Officejet Pro 8620 installed wireless and working perfect in Win 10. I used the drivers from the HP site. I have two desktops and one laptop (all Win 10) and it is working on all three.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

D/L'ed from hp.com. Nothing ever appears in the print queue.

Slartybart said:

How did you install it? With the disc or a download from HP?

My suggestion was to let Windows provide the driver - I can't tell where the driver came from.

The other point of failure might be in the spooler - is there any in the print queue?
If that is the cause, events should be logged - check event viewer (an easy way to do this is to look at properties in Device Manager - there should be an events tab)

---

MoxieMomma mentioned AV products and you said that you disabled ESET. It isn't enough to just disable ESET, you have to uninstall it (there were also two registry keys involved at one point, but that was a while ago and I can't locate a reference). I'm not sure if ESET is the cause, but there are known issues with ESET and many other AV products. The common resolution to the known issues is to install an upgraded version of the product using the vendor's prescribed method.
See: ESET Products compatibility with Windows 10

It's a bit tangled, but if you read enough on the ESET support pages you'll see that they recommend uninstalling the existing product before installing the upgraded product.
See: ESET KB: How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?

I go one step further and suggest that after uninstalling through Features and Programs, people use the ESET Uninstaller to clean up any residual pieces. Most vendors reserve their tool for problematic uninstalls. I suggest it because of that (the tool knows what areas might cause issues and fixes them) which might prevent problems down the line.
ESET KB: How do I manually uninstall my Windows ESET product?