1.    25 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 4
    Windows 10 Home

    WD Passport causing Explorer.exe problems...

    Hi all,

    So, I'm new to the forums and appreciate any direction/help that I can get. I searched but did not see another thread that would be better to post this in...

    I use a WD My Passport Ultra (1TB) to store live music mp3s on. For many months everything was working just fine: I download the zip file to the external, unzip it using winzip 20 to the folder location desired on the external, and enjoy the music.

    A couple of weeks ago the external started to barely load when viewing in explorer.exe (working on it..., not responding). Now, I've noticed that extracting files is taking a LONG time and when I plug in the external my mousepad functionality subsides (can't scroll and it is unresponsive for a few seconds at random times).

    I've performed many troubleshooting steps to resolve the issue including WD troubleshooter, chkdsk, etc. and the external passes all tests...

    Does anyone have any help they can offer up to help me resolve this?
      My System SpecsSystem Spec

  2.    25 Apr 2016 #2
    Join Date : Apr 2015
    Portland, Oregon, USA
    Posts : 104
    Windows 10 Enterprise Insider Preview x64

    Try running the 'sfc /scannow' command.You possibly have a corrupt Explorer.exe.
      My System SpecsSystem Spec

  3.    25 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 4
    Windows 10 Home

    Hi Vendetta,

    I just tried running the WD diagnostics programs again and it has failed them all. So, I believe that the problem lies in the external. It's very strange, but thankfully under warranty. I won't be able to save the data, but so it goes.

    I appreciate the suggestion, however. I have ran that command prior to this post with no issues found.

      My System SpecsSystem Spec

  4.    26 Apr 2016 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,738
    Win 10 Pro (1607)

    Hi, a couple of very simple ideas:
    1. does your My Passport Ultra work ok on a different PC? If so, you can clearly discount that.
    2. does a different disk work on your PC on the same port?

    Ways to test your USB 3 speed (might help you to verify what you're seeing):
    How to test the speed of your USB drives
      My System SpecsSystem Spec


Similar Threads
Thread Forum
KB3140768 update causing audio problems
Hello, I've just uninstalled the KB3140768 update because of severe audio crackling and stuttering while using the internet. Has anybody experienced similar problems with this update? Also, isn't it dangerous to uninstall/block a security...
Windows Updates and Activation
A series of recent problems - what might be causing them?
I'll try to keep this brief, since the full version would be way too long, but strange things have been going on with my computer lately. First, some background: Computer: Hewlett Packard Pavilion Elite HPE-112y (5 or 6 years old now, a home...
General Support
installation of win 10 causing problems
I have a hp laptop (model 15 n022sa) and ive been trying to upgrade to windows 10 from 8.1 when i get to the first restart it boots back into windows 8.1 and says installation has failed. I tried doing a fresh install from a dvd by changing the...
Installation and Setup
Solved All folders are read only, and it's causing problems
Hi! Since I have upgraded to Windows 10 Pro, I noticed that all my folders' attributes are read only . Even if I create new folders, they are read only on creation. When I try to remove the read only attribute in the folder properties, it...
General Support
Mpc-hc causing problems...9879
Seems that mpc-hc causes issues on the task bar, and the start menu. Anyone else..??
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:43.
Find Us
Twitter Facebook Google+

Windows 10 Forums