ASUS USB Ports and Touchpad Not Working after Windows 10 update

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  1. Posts : 18
    windows 10
    Thread Starter
       #11

    Arc said:
    No, that is not a problem. When Windows 10 upgradation is done from a previous qualified version, the hardware gets a digital entitlement and will remain activated till its lifetime.

    It would have been a very important information from your part that which VivoBook you do have. ASUS VivoBook
    Its ASUS Vivobook s550
    ASUS VivoBook S550CA | Notebooks | ASUS Global
      My Computer


  2. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #12

    purple potato said:
    Well, so there is no problem to run windows 10 on this device.
    purple potato said:
    Thanks for the advice.

    I tried the system restore but during the restore, it said "your pc has ran into a problem and needs to restart" and something about "inaccessible boot device". Then it tries to restart but it goes to a blue screen saying "your pc did not start correctly" and gives 2 choices: restart and advanced options.
    I tried restart but it just comes back to this point.

    What do I do now ?
    Lately I have noticed a number of INACCESSIBLE_BOOT_DEVICE (stop 0x7B) issues after some windows update. It means the disk containing the boot record is not accessible by the system; and so it is failing to boot. The basic troubleshooting steps are laid down here: Troubleshooting stop 0x7B and stop 0xED. - Windows 7 Help Forums

    But as the error came as a result of a windows update, it needs to determine which update is causing the issue. It is difficult to do from an unbootable computer.

    Boot into the BIOS. Change the storage controller mode back and forth. Either one may work. If neither works, then set it back to where it was, and set the BIOS to optimized defaults.

    If it boots with Optimized Defaults, good. If not, you may either follow the steps of the above mentioned troubleshooting or simply proceed with a clean reinstall. My personal opinion is that you should go for a clean reinstall.

    Windows 10 will assume the USB3 driver automatically. Get the SmartGesture driver from the vendor and install it.
      My Computer


  3. Posts : 18
    windows 10
    Thread Starter
       #13

    Arc said:
    Well, so there is no problem to run windows 10 on this device.

    Boot into the BIOS. Change the storage controller mode back and forth. Either one may work. If neither works, then set it back to where it was, and set the BIOS to optimized defaults.

    If it boots with Optimized Defaults, good. If not, you may either follow the steps of the above mentioned troubleshooting or simply proceed with a clean reinstall. My personal opinion is that you should go for a clean reinstall.

    Windows 10 will assume the USB3 driver automatically. Get the SmartGesture driver from the vendor and install it.
    How do I go about booting into the BIOS and changing the storage controller mode? Forgive me...I am a noob.
      My Computer


  4. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #14

    purple potato said:
    How do I go about booting into the BIOS and changing the storage controller mode? Forgive me...I am a noob.
    Press F2 Button during POST, it will give you the option to boot into the BIOS.

    The storage controller modes should be available under Advanced > SATA Configuration.
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-2016-04-27_100703.jpg
    The possible options should be there are ... IDE/ATA and AHCI.
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-2.jpg
    Change between them. See if it works.
      My Computer


  5. Posts : 18
    windows 10
    Thread Starter
       #15

    Arc said:
    Press F2 Button during POST, it will give you the option to boot into the BIOS.

    The storage controller modes should be available under Advanced > SATA Configuration.
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-2016-04-27_100703.jpg
    The possible options should be there are ... IDE/ATA and AHCI.
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-2.jpg
    Change between them. See if it works.
    Ooooo this worked to get me my wireless mouse back. Thank you :)
    Not sure if the USB ports are working with flash drive yet though because the PC still isn't booting up.
    I'm thinking I should take out my hard drive and get out all my files, then do a clean reinstall.
      My Computer


  6. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #16

    purple potato said:
    I'm thinking I should take out my hard drive and get out all my files, then do a clean reinstall.
    Before doing that, can you please do another thing?
    Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

    Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
    Screenshots and Files - Upload and Post in Ten Forums

    We need to see the partitions and parameters. This might tell something about the non-bootable state of the computer.

    But if you want to perform a clean install right now, you can salvage the files in this stage too. Windows 10 Recovery Tools or a bootable Puppy Linux will do it. Boot into either of those, browse to the data, copy them externally, perform a clean reinstall.
      My Computer


  7. Posts : 18
    windows 10
    Thread Starter
       #17

    Yeah I will do the Partition Wizard thing now. But before I do it, I can tell you that my pc's 500gb hard drive has 2 partitions, one has the OS on it. I can afford to wipe all the data from that partition because my personal files stored there are backed up. But the other partition is not backed up so I need a way to secure those files before anything. I'm not sure how the reinstall works and if it wipes the entire hard drive or just the partition that the OS is on. Plus there is a 24GB SSD to help with fast start up time I guess.
      My Computer


  8. Posts : 18
    windows 10
    Thread Starter
       #18

    I'm have a bit of trouble changing the Boot order in BIOS:
    These are screenshots of my BIOS...which one do I move to the top to make the system boot from DVD?
    BOOT Menu:
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-20160427_160907-1-__1461788605_190.59.2.64.jpg

    Save and Exit Menu:
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-20160427_160925-1-__1461788949_190.59.2.64.jpg
      My Computer


  9. Posts : 18
    windows 10
    Thread Starter
       #19

    Arc said:
    Before doing that, can you please do another thing?
    Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

    Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
    Screenshots and Files - Upload and Post in Ten Forums

    We need to see the partitions and parameters. This might tell something about the non-bootable state of the computer.

    But if you want to perform a clean install right now, you can salvage the files in this stage too. Windows 10 Recovery Tools or a bootable Puppy Linux will do it. Boot into either of those, browse to the data, copy them externally, perform a clean reinstall.
    Ok i did the Partition Wizard thing. This is what I got:
    ASUS USB Ports and Touchpad Not Working after Windows 10 update-20160427_164532.jpg
      My Computer


  10. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #20

    ASUS USB Ports and Touchpad Not Working after Windows 10 update-2016-04-28_17h57_43.png

    Here lies a big contradiction. CSM enabled means Legacy BIOS mode; and the boot order is UEFI.
    Plus there is an active partition in your GPT disk which is having a recovery partition as well.

    Have you tried anything else other than what we suggested?


    Please disable CSM. See if UEFI boot restores back.

    If not, just because of the haphazard partition structure of the disk; I would suggest you to back up your data, format the entire disk, and install windows afresh.
      My Computer


 

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